Kyle Cunningham
Dallas,TX
Summary
Experienced IT support professional skilled in troubleshooting, desktop support, information security, and IT asset management, known for fast issue resolution and reliable end user support.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Information Technology Specialist
U.S ARMY RESERVE, 685th Trans Co. TT
01.2021 - 01.2025
- Monitored network performance and resolved routine outages to restore user productivity quickly.
- Troubleshot hardware, software, and connectivity issues for end users across secure and non-secure environments.
- Configured workstations, printers, and peripheral devices to support mission-ready communications.
- Maintained account access, permissions, and password resets in alignment with security procedures.
- Managed, maintains, and troubleshoots computer systems, networks, and military databases
- Coordinated equipment inventory, lifecycle tracking, and replacement needs for IT assets.
IT Tech Support
State Farm Insurance Inc
Richardson, TX
05.2019 - 01.2021
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Process the reimaged Process
- Documented service requests, repair actions, and system changes for accurate maintenance records.
- Troubleshot hardware, software, and connectivity issues for end users across secure and non-secure environments.
- Configured workstations, printers, and peripheral devices to support mission-ready communications.
- Coordinated equipment inventory, lifecycle tracking, and replacement needs for IT assets.
- Resolved complex customer inquiries across phone, email, and chat using CRM ticketing systems.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Technical Support
Reverie
Alden, NY
08.2018 - 05.2019
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
- Improved end-user experience by providing timely technical support for LAN-related issues.
- Reduced downtime for users by providing effective remote technical support when needed.
- Enhanced team efficiency by providing timely and accurate technical support.
- Provided technical support to clients, addressing their concerns and troubleshooting issues as necessary.
- Provided technical support to clients, addressing their concerns and troubleshooting issues.
- Provided technical support during incident investigations involving fuels or other petroleum-based products.
- Provided technical support to end-users, resolving connectivity issues promptly and effectively.
- Provided technical support to customers, addressing their needs and ensuring product performance met expectations.
Education
Associate of Science - Information Technology
US Army
01-2023
High School Diploma -
Enterprise Charter School
Buffalo05-2008
Skills
- Information security
- IT troubleshooting
- Technical troubleshooting
- Technical support
- Desktop support
- Interpersonal communication
- Device configuration
- Hardware installations
- Document organization
- Software updates
- IT asset management
- Document management
- Problem-solving skills
- Document management
- Customer service
- Excellent interpersonal skills
Certification
- Intro to Cybersecurity
Timeline
Information Technology Specialist
U.S ARMY RESERVE, 685th Trans Co. TT
01.2021 - 01.2025
IT Tech Support
State Farm Insurance Inc
05.2019 - 01.2021
Technical Support
Reverie
08.2018 - 05.2019
Associate of Science - Information Technology
US Army
High School Diploma -
Enterprise Charter School