Darcell Doles
Clarksville,TN
Summary
Adept Information Technology Specialist with a proven track record at U.S. Army Active Duty, enhancing system efficiency and user satisfaction. Skilled in Information Security and adept at fostering customer relations, demonstrated through expert resolution of complex issues and training end-users. Holds CompTIA Security+ certification, showcasing a blend of technical proficiency and effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
U.S. Army Active Duty
04.2019 - Current
- Facilitated best user experience through continuous support and communication of system changes.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Attended regular client meetings to report project progress and address questions.
- Coached and trained end-users on functions, features and basic troubleshooting of software.
- Promoted efficiency among departments with prompt resolution of system issues.
- Communicated regularly with customers concerning data exchange and technology integration.
Motor Transport Operator
U.S. Army National Guard
03.2016 - 04.2019
- Maintained proficiency in tactical planning options and convoy defense techniques.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Operated with safety and skill to avoid accidents and delays.
Certified Welder/Fabricator
Par-Kut International
06.2015 - 03.2018
- Set up and operated shielded metal arc and gas metal arc welding equipment.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
Education
CompTIA Security+ - Cyber Security
CompTIA
Okinawa, Japan11.2020
Associate of Applied Science - Automated Systems
Monroe County Community College
Monroe, MI03.2011
Skills
- CompTIA Security
- Hardware installations
- End-user support
- Software Updates
- LAN protocols
- Information Security
- Security Protocols
- Security Oversight
- Network Administration
- IT risk management
Certification
CompTIA Security+
Timeline
Information Technology Specialist
U.S. Army Active Duty
04.2019 - Current
Motor Transport Operator
U.S. Army National Guard
03.2016 - 04.2019
Certified Welder/Fabricator
Par-Kut International
06.2015 - 03.2018
CompTIA Security+ - Cyber Security
CompTIA
Associate of Applied Science - Automated Systems
Monroe County Community College