Tony Ahenkan
Katy,Texas
Summary
Experienced with network administration, system security, and technical support. Utilizes advanced troubleshooting techniques to resolve IT issues efficiently. Knowledge of various operating systems, software applications, and hardware configurations to ensure seamless operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
United States Army
03.2019 - 01.2023
- Managed and maintained network infrastructure to ensure optimal performance and security
- Provided technical support for hardware and software issues, enhancing user experience
- Assisted in the implementation of cybersecurity measures and protocols
- Collaborated with team members to troubleshoot and resolve complex technical problems
- Conducted training sessions for staff on new technologies and best practices
Technical Support Representative
TJMAXX
02.2018 - 02.2019
- Provided technical assistance to customers through phone, email, and chat support
- Troubleshoot customer inquiries related to software and hardware issues
- Resolved escalated customer service issues in a timely manner
- Assisted in setting up PCs, laptops, and all hardware devices; reviewed technical documents and procedures
Information Technology Technician
Ucomputing System
06.2015 - 12.2017
- Provided first-level support for hardware and software issues for users
- Assisted with troubleshooting and resolving technical issues via phone and email
- Documented support requests and resolutions in the ticketing system
- Collaborated with technical teams to enhance support processes
- Configured, managed, and troubleshooted network and local printers
- Resolved end-user problems using remote desktop software (GoToAssist) and in-person visits
Education
Bachelor of Science - Computer Network & Cybersecurity Technology
University of Maryland Global Campus
Adelphi, MD12.2024
Network Support Specialist -
ACI Learning
San Antonio, TX01.2024
Skills
- Interpersonal Communication
- Conflict Management
- Teamwork
- Detail-oriented
- CompTIA Network
- CompTIA Security
- Cisco Certified Network Associate
- Technical Proficiency
- Cloud Computing
- IT troubleshooting
- Problem-solving skills
- Information security
- IT risk management
- End user support
Accomplishments
- Endorsements in software development and mobile applications.
- Completed intensive training in database fundamentals and software engineering.
- Trained and led technical support teams of more than 125 support specialists.
- Contributed to a reduction in operational costs of 25%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CompTIA Security+, 09/21/22
- AWS Cloud Practitioner, 07/04/23
- CompTIA Network+, 08/15/24
Training
- Security+ (601 CML)
- Network+ (008 CML)
- Cisco Certified Network Associate (CCNA) (Part 1 & Part 2)
Timeline
Information Technology Specialist
United States Army
03.2019 - 01.2023
Technical Support Representative
TJMAXX
02.2018 - 02.2019
Information Technology Technician
Ucomputing System
06.2015 - 12.2017
Network Support Specialist -
ACI Learning
Bachelor of Science - Computer Network & Cybersecurity Technology
University of Maryland Global Campus