GLYNN M. DOUGLAS II

University Hospital was doing big migrations that consisted of switching from Cerner to Epic which entailed first stage inventory at various sites of thin clients, laptops, printers, label printers, document scanners, bar code scanners, monitors, display boards and other peripherals. Along with that creating floor plans to know where all these elements were, also documenting network drops. Then stage 2 is deployment of all new units to their designated places and test them to make sure their operational . Last step is Go-Live, which is where everything is put into active state to be used by doctors and nurses. At that time 3 shifts are worked to assure everything is running smoothly.

Responsible for break for iPads for students, and imaging desktop and laptops.

• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes
• Facilitated best user experience through continuous support and communication of system changes
• Researched product and issue resolution tactics to address customer concerns
• Assisted with updating technical support best practices for use by team

Desktop and laptop migration. Imaging and installing software then deploying the computers to their respective places.

• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes
• Facilitated best user experience through continuous support and communication of system changes
• Assisted with updating technical support best practices for use by team

• Covid Release)
• Provided solutions as well as troubleshooting while managing individual IT tickets
• Windows 10 migration
• Deploying new Dell & Lenovo Laptops
• Performing data transfers remotely to put on new laptops
• Imaging
• Installing new laptops at employee’s workstations with docking stations for laptops
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations
• Configured hardware, devices and software to set up work stations for employees

• Provided solutions as well as troubleshooting while managing individual IT tickets
• Windows 10 migration
• Installing Software
• Deploying new PCs, swapping old PCs out for new PCs
• Imaging
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
• Configured hardware, devices and software to set up work stations for employees

• Contributing to partnership through contractual assignment with University Hospital
• Assisted in executing completion of merging UH facilities
• One UH Project, merging in University Hospitals new locations
• Deploying monitors, printers, label printers, tracker boards, PC's, and WOW
• Carts (Workstation on Wheels)
• Trouble tickets
• Installing / Updating software

• 2 1/2 half years being help desk/desktop support technician, installed, operated, and performed unit maintenance on manual and automated telecommunications equipment that may link mainframes, minicomputers and microcomputers to networks; uses various protocols and topologies, including local area networks and wide area networks
• Supporting customer’s accounts stay active by verifying all their credentials and certificates meet guidelines to have and keep account in system
• Onsite troubleshooting for customers that might not be able diagnose problems themselves
• Creating and managing accounts for whole company and subdivision
• Responsible for giving users privileges to access certain information needed for their job
• Setting up laptops and printers to be configured to be out on different networks,
• Running cable and installing cables
• Installed, operates, and maintained telecommunications and automated message switching equipment; performed network troubleshooting and problem diagnosis; performs test to check signal flow and linkage to other installations; maintains records of message activity.