Kylo Glasgow
Blacklick,OH
Summary
I have over 48 months combined work experience in the combination of the following: installing, monitoring/maintaining, configuring, upgrading and administering multiple technology domains including more than 12 months of utilizing the following, technology design, Windows Server Operating System, Qualys, Group Policy Object (GPO), CrowdStrike, SCCM/MECM (Microsoft Endpoint Configuration Manager), BigFix Patching. Ik currently work at BWC doing this job as a consultant.
Overview
7
7
years of professional experience
Work History
Information Technology Specialist
(BWC Consultant) PBS Technologies
03.2024 - Current
- Configured and maintained network systems to ensure optimal performance and reliability.
- Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.
- Assisted in the deployment of software applications, ensuring compatibility with existing systems.
- Documented technical processes and procedures to streamline IT operations and improve knowledge sharing.
- Provided technical support for software and hardware issues, enhancing user productivity.
- Supporting job scheduling software like (Automic and IIS)
- Developed user documentation and training materials, improving onboarding processes for new employees.
- Research, troubleshoot, and collaborate with team members to resolve Windows Server issues.
- Collaborate with the team and web developers, and use Azure DevOps and TFS to coordinate the staging of code releases, fluent in PowerShell scripting to support AD.
- Profiecent in using Microsoft Word, One Drive, Teams channels, Collaboration, & SharePoint to create & maintain documentation.
- Monitored system performance metrics, identifying areas for improvement and implementing solutions.
Physical Security Technician
Presidio
12.2023 - 03.2024
- Installed and configured security systems to enhance site safety.
- Runs and installs wire, reads blueprints, mounts system panels and devices, and wires circuits and electrical connections for access control, video surveillance, and detection systems for over 30 companies throughout Ohio.
- Verifies security system/equipment functionality by testing equipment, connections, and signals; identifying and correcting problems.
- Respond to numerous customer service calls, troubleshoot, and repair as necessary.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Enhanced security measures by installing and maintaining state-of-the-art surveillance systems.
Sr. Consultant
CGI Technologies
11.2018 - 11.2023
- Mentored junior consultants, enhancing team skills and driving professional development initiatives.
- Analyzed business processes, identifying areas for efficiency improvements and cost reduction strategies.
- Facilitated workshops to identify best practices and streamline implementation processes for client initiatives.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies to over 250 employees.
- Enhanced system efficiency by implementing cloud-based solutions and optimizing server configurations.
- Managed IT projects from inception to completion, ensuring timely delivery and high-quality results.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
Education
High School Diploma -
Eastmoor Academy
Columbus, OHSkills
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- Performance Testing
- Configuration Management
- File System Administration
- Hardware Troubleshooting
- Help Desk Software
- Incident Management
- Web Security
- Server Management
- Technical Support
- Compatibility Testing
- Azure Development
- Active Directory Knowledge
- SCCM
- Information Security
- Equipment Repair
- MS Office
- Program Installations
Timeline
Information Technology Specialist
(BWC Consultant) PBS Technologies
03.2024 - Current
Physical Security Technician
Presidio
12.2023 - 03.2024
Sr. Consultant
CGI Technologies
11.2018 - 11.2023
High School Diploma -
Eastmoor Academy