Chardonnay Holloway
San Francisco,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Has a passion for customer service and preparing to thrive onto the next level.
Overview
10
10
years of professional experience
Work History
Operations Agent
Southwest Airlines
02.2019 - Current
- Coordinated and monitored weight and balance of aircraft.
- Making sure communication between operations, flight crews, ramp crews and customer service agents are met.
- Boards passengers onto aircraft to make sure they get to their correct destination.
- Constant multitasking and working under pressure.
Customer Service Agent
Southwest Airlines
05.2018 - 02.2019
- Helped large volume of customers every day with positive attitude while getting them to their desired destination.
- Operated ticket counter cash drawers.
- Answered all questions regarding delayed or canceled flights, lost or damaged baggage, boarding procedures and reservations.
Macy's Levi's Specialist
Macy's
06.2013 - 05.2018
- Worked with customers and clients when buying or seeking out merchandise.
- Worked hard to make sure sales and credit goals were met and every month.
- Analyzed marketing data and trends to identify opportunities for improvement.
- Made sure to clean section and store before opening and closing for the day.
Education
No Degree - Communications
Berkeley City College
Berkeley, CASkills
- LAS Operations agent trainer
- Reliable with great time management
- Calm Under Pressure
- Conflict Resolution
- Efficient multitasker
- Creative
- Adaptability
- Communicator
- Culture committee
Timeline
Operations Agent
Southwest Airlines
02.2019 - Current
Customer Service Agent
Southwest Airlines
05.2018 - 02.2019
Macy's Levi's Specialist
Macy's
06.2013 - 05.2018
No Degree - Communications
Berkeley City College
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