Chard'ey Woolfolk B.B.A
Detroit,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Medical Review
AAA Auto Club Group
Dearborn, MI
08.2021 - Current
- Apply data modeling and statistical analysis to identify trends and make informed conclusions, enhancing strategic decision-making processes while facilitated
- Create reports and use records to determine how to better streamline processes
- Compile, calculate, audit, verify and organize information while overseeing healthcare data
- Lead end-to-end acquisition processes from due diligence to valuation, ensuring successful project execution and alignment with business goals
- Develop and nurture strong relationships with key vendors, negotiating favorable terms and driving supplier performance improvements.
Marketing Analyst Internship
Weber Shandwick
Detroit, MI
04.2021 - 09.2021
- Spearheaded client campaign initiatives, driving successful outcomes and aligning with organizational goals
- Devised and executed impactful social media strategies, amplifying client reach and engagement
- Analyzed program performance, offering insights and recommendations to enhance effectiveness
- Contributed to team success through client goal attainment and proactive engagement with industry trends
- Negotiated with clients to reach common ground and identified business risk associated with contractual commitments and collects and organizes information in support of business risk assessment.
Claims/Benefits Analyst II
Blue Cross Blue Shield of Michigan
Detroit, MI
12.2019 - 05.2021
- Proactively identified and addressed root causes of claims issues, significantly improving claims handling, and contributing to operational excellence while achieving 1st place in department memorable interactions
- Interacted with contacts from Ford Motor Company, General Motors, Chrysler, Kellogg, and other significant providers professionally and sympathetically
- Improving communication and guarantee accurate information exchange
- Demonstrated advanced proficiency in various computer software, optimizing workflow efficiency and contributing to seamless operations
- Appointed the development of an innovative training tool for benefits and claims, enhancing staff skills and boosting overall performance
- Skillfully analyzed trending data, generating insightful reports that provided actionable insights to drive informed decision-making.
Business Client Specialist - Treasury Management
Huntington National Bank
Troy, MI
11.2018 - 12.2019
- Achieved a 100% quality compliance score, consistently surpassing monthly service goals by 20%
- Skillfully accessed and navigated diverse online databases to develop, analyze, and evaluate computerized records, enhancing data accuracy and contributing to informed decision-making
- Facilitated a re-documenting initiative for 1000+ small businesses using streamlined mail and e-sign solutions, optimizing operational workflows, and ensuring compliance
- Orchestrated comprehensive NACHA File training sessions for a 30-member team, empowering staff with the knowledge and skills to execute seamless financial transactions
- Analyzed data, developed reporting, and provided recommendations to management, including cost reduction measures, revenue generation ideas, and ways to streamline operations or increase customer satisfaction, and executed value-added analysis.
- Collaborated with other departments to ensure successful client experiences.
Marketing Representative/Cadge Assistant
MGM Grand Casino
Detroit, MI
09.2012 - 10.2018
- Orchestrated a 60% surge in Gross Credit Card sales, totaling 1,000 transactions within a single month, resulting in being the top performer for Credit Card sales
- Maintained impeccable compliance standards, leading to increased revenue and business growth in alignment with corporate and departmental initiatives
- Distinguished for creating memorable customer experiences through swift and professional assistance
- Dedicated to maximizing customer satisfaction and retention while upholding the brand's image
- Excelled in high-pressure scenarios and exhibited adeptness in adapting to novel challenges
- A resilient team member who continually enhances the organizational brand while maintaining composure in dynamic situations.
C’est La Vie/ Retail Sales Assistant Manager
Fairlane Mall
Dearborn, MI
09.2009 - 12.2012
- Monitored and maintained store inventory while having most sales for 4 months exceedingly over $10,000.00
- Evaluated employee performance and identify hiring and training needs
- Coordinated daily customer service operations (e.g., sales processes, orders, and payments) Assisted the Retail Store Manager in planning and implementing strategies to attract customers
- Coached and support new and existing Sales Associates
Education
Bachelor of Business Operations and Supply Chain Management -
University of Michigan-Flint
06.2023
Associates of Business Administration -
Henry Ford College
06.2019
Skills
- Warehouse Operations
- Logistics Management
- Performance Tracking
- Demand Forecasting
- Problem-solving and decision-making skills
- Ability to communicate effectively and build relationships
- Motivated, self-starter
- Forward-thinking
- Flexibility in a dynamic work environment
- Commitment to leading a safe operation
- Multitasking Abilities
- Planning and Coordination
Accomplishments
- 3.5 GPA, Honors student
- Won 1st place Glo-Bus Developing Winning Competitive Strategies; Industry Champion 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Medical Review
AAA Auto Club Group
08.2021 - Current
Marketing Analyst Internship
Weber Shandwick
04.2021 - 09.2021
Claims/Benefits Analyst II
Blue Cross Blue Shield of Michigan
12.2019 - 05.2021
Business Client Specialist - Treasury Management
Huntington National Bank
11.2018 - 12.2019
Marketing Representative/Cadge Assistant
MGM Grand Casino
09.2012 - 10.2018
C’est La Vie/ Retail Sales Assistant Manager
Fairlane Mall
09.2009 - 12.2012
Bachelor of Business Operations and Supply Chain Management -
University of Michigan-Flint
Associates of Business Administration -
Henry Ford College