Charee Stewart
Southfield,MI
Summary
Dynamic Recovery Specialist with a proven track record at Optum, UnitedHealth Group, excelling in settlement negotiation and client relationship building. Achieved significant improvements in client satisfaction and case resolution rates through effective communication and investigation techniques. Committed to maintaining compliance and delivering optimal results in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Recovery Specialist
Optum, UnitedHealth Group
01.2014 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
Investigation Specialist
Optum, UnitedHealth Group
01.2014 - Current
- Improved case resolution rates by conducting thorough investigations and collecting relevant evidence.
- Strengthened internal controls within organizations by recommending improvements based on investigative findings.
- Increased success rate in high-profile investigations through the establishment of effective strategies and procedures.
- Collaborated closely with legal counsel throughout all phases of an investigation to ensure compliance with regulations and laws.
- Maintained a high degree of professional ethics while handling sensitive and confidential information during investigations.
- Managed complex caseloads, prioritizing tasks to ensure timely completion and optimal results.
Education
High School Diploma -
Cass Tech
MI06-1993
Skills
- Settlement negotiation
- Client relationship building
- Investigation techniques
- Legal compliance
- Documentation
- Payment processing
- Basic maintenance skills
- Case management
- Teamwork and collaboration
- Time management
- Multitasking
- Excellent communication
Languages
English
Full Professional
Timeline
Recovery Specialist
Optum, UnitedHealth Group
01.2014 - Current
Investigation Specialist
Optum, UnitedHealth Group
01.2014 - Current
High School Diploma -
Cass Tech
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