Lauren Tole
5415 36TH AVE APT C206,WA
Summary
Dynamic Recovery Specialist with a strong background in debt negotiation and client relationship building. Expertise in legal compliance and effective communication fosters successful payment arrangements, driving collections and maximizing recovery efforts.
Overview
9
9
years of professional experience
Work History
Recovery Specialist
United Finance Company
Auburn, WA
01.2024 - 05.2026
- Start legal action on delinquent customers
- Send out new garnishments and re-start active garnishments
- Communicate with process servers to ensure customers are served 10 days before pre-trial hearing
- Skip-trace possible addresses for service and employment for garnishments
- Attend court dates on a weekly basis to obtain as many judgments as possible
- Communicate with customers daily over the phone and in person, setting up payment arrangements and taking payments
- Process loan applications and send to underwriter in a timely manner
Account Representative
United Finance Company
Auburn, WA
01.2023 - 01.2024
- Receive payments and set up payment arrangements with customers both over the phone and in person
- Build new customer files and process paid/renewed files
- Process applications and send to underwriter in a timely manner
- Handle cash drawer
- Help customers set up online account
Delivery Driver
Jimmy John's
Kent, WA
05.2020 - 12.2022
- Delivered sandwiches efficiently in high-volume environments, ensuring timely service to customers.
- Managed route planning to optimize delivery times and fuel efficiency.
- Trained new drivers on operational procedures and customer service standards.
Person in Charge
Jimmy John’s
Bellevue, WA
10.2018 - 02.2020
- Handled cash register and processed nightly deposits, ensuring register balanced every night
- Follow nightly cleaning procedure after close
- Stock front of store (chips, lids, straws, cups)
In-Shop Employee
Jimmy John's
Kirkland, WA
06.2017 - 10.2018
- Prepared fresh sandwiches to meet customer orders efficiently.
- Maintained cleanliness and organization in preparation areas, ensuring compliance with health standards.
Education
Associate of Science -
Bellevue College
Bellevue, WA06-2020
Skills
- Settlement negotiation
- Client relationship building
- Debt negotiation
- Skip tracing
- Collection techniques
- Repayment plan development
- Legal compliance
- Payment processing
- Cash handling
Timeline
Recovery Specialist
United Finance Company
01.2024 - 05.2026
Account Representative
United Finance Company
01.2023 - 01.2024
Delivery Driver
Jimmy John's
05.2020 - 12.2022
Person in Charge
Jimmy John’s
10.2018 - 02.2020
In-Shop Employee
Jimmy John's
06.2017 - 10.2018
Associate of Science -
Bellevue College