Chare’l Larkin
Chicago,IL
Summary
Accomplished Field Supervisor with a proven track record at Guardian Security Services, adept in strategic planning and leadership development. Excelled in complex problem-solving and critical thinking, enhancing team efficiency and project completion rates. Skilled in active listening, significantly improving customer satisfaction and loyalty at Walgreens.
Overview
12
12
years of professional experience
Work History
Field Supervisor
Gaurdian Security Services
10.2020 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
Environmental Services Housekeeper
NorthShore
09.2016 - 06.2020
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Customer Service Representative
Walgreens
07.2013 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Applied Business -
Malcolm X College
Chicago, ILHigh School Diploma -
Manley Career Academy High School
Chicago, IL06.2013
Skills
- Complex Problem-solving
- Leadership development
- Strategic planning
- Active listening
- Critical thinking
- Product knowledge
Timeline
Field Supervisor
Gaurdian Security Services
10.2020 - Current
Environmental Services Housekeeper
NorthShore
09.2016 - 06.2020
Customer Service Representative
Walgreens
07.2013 - 07.2016
Associate Of Applied Business -
Malcolm X College
High School Diploma -
Manley Career Academy High School
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