Charelle Ealy-Jones
Indianapolis,IN
Summary
Detail-oriented professional known for exceptional interpersonal communication and leadership skills. Experienced in building productive relationships with contractors and internal teams to ensure seamless project execution and high levels of customer satisfaction.
Overview
10
10
years of professional experience
Work History
Service Project Coordinator
Lowes
Indianapolis, Indiana
11.2017 - Current
- Coordinate installation projects by scheduling services and ensuring timely execution from order placement through completion.
- Build and maintain productive relationships with general contractors, installers, and internal departments to ensure seamless project delivery.
- Manage contractor invoices, verifying accuracy and facilitating timely payment processing.
- Handle high volume of inbound and outbound customer and contractor communications while providing professional solution-oriented service.
- Resolve scheduling conflicts and operational issues to maintain customer satisfaction and project timelines.
- Prioritize multiple projects simultaneously in fast-paced environment while maintaining accuracy and attention to detail.
- Service as a mentor and resource for team members by providing guidance, answering questions, and helping improve performance.
- Support daily operations by stepping into a leadership role when management is unavailable.
- Assist with training new employees, sharing best practices, and helping coworkers navigate processes and customer situations.
Customer Service Representative
Lowes
Indianapolis, Indiana
03.2017 - 11.2017
- Delivered exceptional customer service by assisting customers with order placement, order modifications, and product inquiries.
- Resolved customer concerns related to order status, delivery issues, and service incidents with professionalism and empathy.
- Managed customer complaints by identifying solutions and coordinating with internal teams to achieve timely resolutions. Recognized for maintaining positive relationships and contributing high level of customer satisfaction through responsive service.
Customer Service Representative
Anthem/Hip
Indianapolis, Indiana
03.2016 - 02.2017
- Handled inbound customer calls to resolve inquiries and provide timely assistance, enhancing customer experience.
- Assisted customers over the phone with aid eligibility, bill payments, and product inquiries to ensure satisfaction.
- Processed claims for reimbursement and resolved customer issues to facilitate quick resolutions.
- Executed billing processes to ensure accurate invoicing and payments.
- Coordinated prior authorizations to ensure compliance with policy requirements.
- Facilitated web interchange processes for efficient data transfer.
Education
High School Diploma -
Indypendence Job Core
Indianapolis, IN06-2011
Skills
- Project management
- Skilled in call center operations negotiation expert
- Call center metrics decoding aptitude multi-line phone operation proficiency persuasive speaker
- Serve as a mentor and resource for team members
- Exceptional interpersonal communication effective problem solver
Timeline
Service Project Coordinator
Lowes
11.2017 - Current
Customer Service Representative
Lowes
03.2017 - 11.2017
Customer Service Representative
Anthem/Hip
03.2016 - 02.2017
High School Diploma -
Indypendence Job Core