Charelle Skinner
Louisville,KY
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
13
13
years of professional experience
Work History
Owner
Discount autobodyshop llc
Louisville, Kentucky
01.2019 - 10.2024
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
Customer Service Manager
Kins autosales
Louisville, Kentucky
01.2017 - 01.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Manager
Kins Bodyshop
Louisville , KY
01.2012 - 12.2016
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High School Diploma -
06-2008
Skills
- Project estimating
- Business marketing
- Capital pursuit
- Business Planning
- Small business operations
Timeline
Owner - Discount autobodyshop llc
01.2019 - 10.2024
Customer Service Manager - Kins autosales
01.2017 - 01.2018
Manager - Kins Bodyshop
01.2012 - 12.2016
Richmond Hill High School - High School Diploma,
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