Charelle Stewart
Grand Prairie
Summary
Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.
Overview
3
3
years of professional experience
Work History
Teacher Helper
Harmony School of Innovation
11.2023 - Current
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Supported classroom activities, tutoring, and reviewing work.
Member Care Representative
Texas Trust Credit Union
08.2023 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Care Representative
TBK Bank
02.2022 - 08.2023
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders
- Responded to customer needs through competent customer service and prompt problem-solving.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Front Desk Agent / OCI
Great Wolf Lodge
07.2021 - 02.2022
- Answering inbound calls helping guest book online reservation
- Messaging guest to answer any questions that they may have
- Checking guest in and out.
Education
Bachelor of Science - Psychology
Texas Woman's University
Denton, TX05.2025
High school or equivalent - undefined
Timberveiw High School
Arlington, TX06.2016
Skills
- Branch operations
- Customer Service
- Consumer Banking
- New Account Setup
- Prospect Calling
- Products and Services Knowledge
- CRM Software
- Complaint Handling
- Call center experience
- Service Upselling
- Oral communication
- Student Engagement
- Physical Education
Timeline
Teacher Helper
Harmony School of Innovation
11.2023 - Current
Member Care Representative
Texas Trust Credit Union
08.2023 - 04.2024
Customer Care Representative
TBK Bank
02.2022 - 08.2023
Front Desk Agent / OCI
Great Wolf Lodge
07.2021 - 02.2022
High school or equivalent - undefined
Timberveiw High School
Bachelor of Science - Psychology
Texas Woman's University
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