Charetta Stevens
Miami
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Caregiver
Sevita
Tampa
12.2025 - Current
- Assisted individuals with daily living activities and personal care routines.
- Monitored client health and reported changes to medical staff and family members.
- Developed engaging activities to promote social interaction and mental stimulation.
- Administered prescribed medications according to healthcare guidelines and protocols.
- Maintained a safe, clean, and organized environment for clients at all times.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Laundered clothing and bedding to prevent infection.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Customer Service Representative
Concentrix
Tampa
10.2024 - 11.2025
- Led on- and off-site customer support teams across multiple time zones.
- Excelled in exceeding daily credit card application goals.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided top quality control and eliminated downtime to maximize revenue.
- Mentored junior team members and managed employee relationships.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
Quality Assurance Analyst
Raise
Tampa
07.2023 - 09.2024
- Provided customer support through phone and email communications.
- Resolved customer inquiries and complaints in a timely manner.
- Assisted customers with product information and service options.
- Collaborated with team members to improve service efficiency.
- Escalated complex issues to senior representatives as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized client satisfaction surveys to improve service quality.
- Documented all phases of test execution including results analysis and defect resolution.
- Collaborated with developers to diagnose problems and devise solutions.
- Evaluated new testing tools and technologies to enhance the quality assurance process.
- Utilized SQL queries to validate data integrity and accuracy across different systems.
Customer Service Representative
Maximus
Riverview
10.2021 - 07.2023
- Provided customer support through phone and email communications.
- Resolved customer inquiries and complaints in a timely manner.
- Assisted customers with product information and service options.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Seminole Heights Charter
Tampa, FLSkills
- Medication administration
- Daily living assistance
- Client health monitoring
- Meal preparation
- Team collaboration
- Problem solving
- Customer relationship management
- Time management
- Active listening
- Data entry accuracy
- Clinical quality program standards
- Stress management
- Disability support
- Compassionate care
- Housekeeping
- Chronic illness management
- State regulations
- Compassion and empathy
- Case management experience
- Lifting and transferring
- Records management
- Basic housekeeping
- Empathetic listening
- Patient companionship
- Client documentation
- Physical therapy support
- At-home care instruction
- Respectful and compassionate
- Compassionate communication
- Verbal and written communication skills
Certification
- CPR
Timeline
Caregiver
Sevita
12.2025 - Current
Customer Service Representative
Concentrix
10.2024 - 11.2025
Quality Assurance Analyst
Raise
07.2023 - 09.2024
Customer Service Representative
Maximus
10.2021 - 07.2023
Seminole Heights Charter