Charick Guillen
Arvin,CA
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
1
1
year of professional experience
Work History
Sales Associate
Tilly's
07.2023 - Current
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assist in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintain calm demeanor and professionally manage issues in busy, high-stress situations.
- Achieve monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Monitor customers for signs of security concerns and escalated issues to management.
Waitress
Mariscos Los Juanes
10.2022 - 01.2023
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked identification for minimum age for sale of alcoholic beverages.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
Education
Engineering
California State University - Bakersfield
9001 Stockdale Hwy, Bakersfield, CA06.2027
High School Diploma -
Arvin High School
900 Varsity Rd, Arvin CA 9320306.2023
Skills
- Sales and Marketing
- Client Service
- Sales Expertise
- POS System Operation
- Food Production
- Strategic Planning
- Team Collaboration
- Upselling
Timeline
Sales Associate
Tilly's
07.2023 - Current
Waitress
Mariscos Los Juanes
10.2022 - 01.2023
Engineering
California State University - Bakersfield
High School Diploma -
Arvin High School
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