Charicka Miller
Houston,TX
Summary
Highly organized and dependable with keen eye for detail and proactive approach. Possesses foundational knowledge in construction processes and quality control, combined with strong analytical and problem-solving skills. Committed to ensuring project standards are met and contributing to successful project completions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project Inspector
Tetra Tech
09.2025 - Current
- Inspected project sites for compliance with safety regulations and quality standards.
- Collaborated with contractors to ensure timely completion of construction tasks.
- Evaluated materials and workmanship against specifications and industry standards.
- Documented inspection findings and prepared detailed reports for project stakeholders.
- Coordinated with project managers to address any discrepancies or issues on-site
- Trained junior inspectors on best practices in project evaluation and reporting procedures.
- Maintained detailed inspection logs for future reference, providing valuable information on project performance and areas for improvement in future projects.
- Promoted safety on job sites by enforcing proper use of personal protective equipment and adherence to safety guidelines.
- Increased accuracy of inspections through continuous professional development, staying up-to-date on industry best practices and emerging technologies relevant to the field.
Health Care Representative
Alight
08.2024 - 09.2025
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Customer Service Representative
TTEC
09.2023 - 08.2025
- Managed patient inquiries, providing accurate information and resolving issues promptly.
- Developed training materials for staff on effective communication techniques with patients.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Remote Customer Service Representative
Elevance Health
11.2022 - 05.2023
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Monitored daily performance metrics such as call volume, wait times, resolution times.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Education
High School Diploma -
Transition High School
Milwaukee, WI06.2010
Skills
- Policy Renewals
- Attention to Detail
- Adaptability and Flexibility
- Persuasive Negotiation
- Customer Account Review
- CRM Software
- New Agent Training
- Health Insurance
- Lead Development
- Service Marketing
- Call Center Customer Service
- Data Entry
- Safety regulations
Certification
- General Lines Agent , Texas, Issue:01-16-2024 Expiration:11-30-2026 #3121327
- Notary Public Commission, Texas. Term Of Office: 06/12/2023 - 06/12/2027, ID#13440204-7
Timeline
Project Inspector
Tetra Tech
09.2025 - Current
Health Care Representative
Alight
08.2024 - 09.2025
Customer Service Representative
TTEC
09.2023 - 08.2025
Remote Customer Service Representative
Elevance Health
11.2022 - 05.2023
High School Diploma -
Transition High School