CHARIETTA LANE
Birmingham,USA
Summary
Experienced banking and member support professional with 4+ years in credit union and bank environments. Proficient in card services, account research, and digital banking support. Demonstrated ability to ensure compliance and accuracy in all transactions while fostering strong member relationships.
Overview
4
4
years of professional experience
Work History
Personal Banker
Regions Bank
11.2023 - 06.2024
- Facilitated debit, credit, and ATM card activations, replacements, blocks, and renewals
- Clarified account status, payment details, and member rights and obligations
- Processed card requests and updated member records for accuracy and efficiency. Verified card accuracy to ensure compliance with standards.
- Organized daily work items, generated reports, and maintained accurate control records.
Contact Solutions Specialist
Avadian Credit Union
03.2022 - 11.2023
- Addressed high-volume card-service inquiries, including resolutions for blocked cards, renewals, and replacements.
- Communicated precise details on account status, payment schedules, and member obligations.
- Amended card-related account details and ensured member files remained orderly.
- Tackled digital/mobile card-access obstacles while assisting in creation of internal reports.
Payroll Coordinator
Automation Personnel Services
03.2020 - 03.2022
- Managed weekly payroll by confirming hours, addressing discrepancies, and delivering accurate payments.
- Coordinated management of payroll files while upholding confidentiality and audit requirements.
- Clarified deductions, wage activity, and payroll inquiries for employees effectively.
- Streamlined payroll report preparation and ensured accurate reconciliation of adjustments.
Education
Bachelor of Business Administration (BBA) - Human Resources Management
Strayer University
Birmingham, AL03.2021
Skills
- Card management
- Card support services Transaction processing Customer assistance
- Account analysis
- Reporting accuracy
- Digital banking assistance
- Document organization
- Membership engagement
- Regulatory compliance knowledge
ADDITIONAL INFORMATION
- High accuracy in data entry and record maintenance
- Experienced with banking systems, HRIS, CRM tools, and digital banking platforms
Timeline
Personal Banker
Regions Bank
11.2023 - 06.2024
Contact Solutions Specialist
Avadian Credit Union
03.2022 - 11.2023
Payroll Coordinator
Automation Personnel Services
03.2020 - 03.2022
Bachelor of Business Administration (BBA) - Human Resources Management
Strayer University