
Dynamic and results-oriented professional with a proven track record at Detroit Police Department, adept in emergency response coordination and problem-solving. Skilled in teamwork and communication, ensuring quality assurance standards are met with a strong work ethic. Excelled in high-pressure environments, significantly improving response efficiency.
receive emergency and non-emergency calls from a variety of sources, including phone, text, social media, and alarm systems.
determine the type of emergency, its location, and the appropriate response.
relay information to first-responder agencies and provide instructions to people in need.
monitor the status of emergency response units and synchronize responses with other communication centers.
keep detailed records of calls.
911 operators will be required to be on call during emergency situations.