Leslie Barksdale
Detroit,United States
Summary
Proven leader with a track record of enhancing community safety and health outcomes during tenure at the Detroit Police Department and Detroit Health Department. Excels in problem-solving and effective communication, achieving high client satisfaction and streamlined emergency responses. Demonstrates exceptional attention to detail and cultural awareness, leading teams to exceed service standards.
Overview
11
11
years of professional experience
Work History
Emergency Service Deployment Operator
Detroit Police Department
02.2024 - Current
- Codes various types of information into machine compatible formats.
- Processes information from the public regarding criminal activities.
- Processes information from police personnel and citizens on stolen and recovered motorized vehicles, stolen licensed plates and carjacked vehicles.
- Verifies with speed and accuracy vehicle information for police personnel, citizens, and insurance companies.
- Provides timely and accurate responses to inquiries to citizens regarding the recovery, condition and location of stolen vehicles; general auto theft reporting procedures and other general information inquiries.
- Enters incident reports, stolen car records and official complaints into a CRT or manually prepares such reports as required, and performs other related clerical duties.
- Processes citizens' emergency call requests in situations where City 911 emergency call operations are impaired.
- Telephones reports of such activity to public safety communicators and provide concise description and location of such activity.
- Prepares incident reports and performs other related clerical activities as required.
Customer Service Representative
Detroit Health Department
04.2016 - 02.2024
- Handled escalated calls professionally by remaining calm while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from clients.
- Achieved high levels of client satisfaction with precise management of inquiries, complaints, and feedback.
- Assisted clients in navigating the company's website, ensuring they received the best possible experience.
- Assessed individual clients needs with attentive questioning techniques, offering personalized recommendations based on their specific requirements.
- Trained new hires on company policies and procedures as well as best practices for delivering exceptional customer service.
Senior Peer Counselor /Community Health Worker
Detroit Health Department
05.2013 - 02.2024
- Ensured confidentiality and privacy by adhering to all ethical guidelines and legal requirements within the counseling profession.
- Facilitated transitions between levels of care by working closely with each client''s treatment team members.
- Conducted thorough assessments of client needs, creating tailored interventions to address individual concerns.
- Enhanced cultural competence by attending trainings on diversity issues within the mental health field.
- Developed strong rapport with clients, fostering a trusting environment for open communication and mental health support.
- Served as a liaison between clients and healthcare providers, promoting continuity of care across different settings.
Education
Certification - Mental Health Counseling
Detroit Wayne Integrated Health Network, DWIHN
Detroit, MI05.2024
Certification - Emergency Deployment
International Academy of Emergency Dispatch
Detroit, MI04.2024
Certification - Security And Privacy
Criminal Justice Information Services, CJIS
Detroit, MI04.2024
Certificate of Completion - Community Health Worker
Henry Ford College
Dearborn, MI05.2021
Certificate of Completion - Breastfeeding Basics
Health Connect One
Detroit, MI12.2012
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Efficient multitasking
- Effective Communication
- Safety Compliance
- Community Outreach
- Leadership
- Cultural Awareness
Timeline
Emergency Service Deployment Operator
Detroit Police Department
02.2024 - Current
Customer Service Representative
Detroit Health Department
04.2016 - 02.2024
Senior Peer Counselor /Community Health Worker
Detroit Health Department
05.2013 - 02.2024
Certification - Mental Health Counseling
Detroit Wayne Integrated Health Network, DWIHN
Certification - Emergency Deployment
International Academy of Emergency Dispatch
Certification - Security And Privacy
Criminal Justice Information Services, CJIS
Certificate of Completion - Community Health Worker
Henry Ford College
Certificate of Completion - Breastfeeding Basics
Health Connect One
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