Hi, I’m
Gabriel Oswalt
Columbus,OH
Summary
Diligent college student with a background as a 911 operator and restaurant server, offering a unique blend of crisis management and customer service expertise. Experience has honed the ability to remain composed in high-pressure situations, make thoughtful decisions, and provide exceptional assistance. Possesses a keen eye for detail and a strong commitment to customer satisfaction, thriving in dynamic environments. Eager to leverage skills and intelligence to deliver outstanding service as a front desk receptionist, contributing effectively to team success.
Overview
3
years of professional experience
1
Certification
1
year of post-secondary education
Work History
Columbus Police Department
911 Emergency Operator
11.2022 - 08.2023
Job overview
- Received and screened emergency calls, determined nature of call and provided appropriate response
- Gathered pertinent information from callers to assess situation and determine best course of action
- Dispatched police, fire, or medical personnel to scenes of emergencies in a timely manner
- Maintained detailed records of all incoming calls and dispatched units for each incident
- Provided prompt and accurate information to field personnel during incidents
The Forbidden Root
Server/Waiter
01.2022 - 11.2022
Job overview
- Provide excellent customer services
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Deliver checks and collect payments
FedEx
Package Handler
10.2020 - 12.2021
Job overview
- Sorts packages and stacks them on pallets
- Adheres to all warehouse safety guidelines
- Reports any issues to the warehouse manager
- Loads and unloads packages at the warehouse
- Makes sure all packages are properly packed and loaded
- Follows written and verbal instructions from the warehouse manager
Education
The Ohio State UniversityColumbus, OH
BSAE from Aerospace Engineering
08.2023 - Current
University Overview
Current
Skills
- Effective Communication
- Problem-Solving Ability
- Multitasking & Time Management
- Typing Speed (75 WPM)
- Patient & Empathetic
- Adaptable & Receptive to Training
- Dispatching procedures
- Public Safety Awareness
- Stress Tolerance
- Incident documentation
- Teamwork and Collaboration
- Attention to Detail
Certification
- Dean's List, 2022, 2023, The Ohio State University
- Microsoft Office Specialist, 2019, Microsoft
- Emergency Communications Certification, 12/22, Columbus Police
Timeline
The Ohio State University
BSAE from Aerospace Engineering
08.2023 - Current
911 Emergency Operator
Columbus Police Department
11.2022 - 08.2023
Server/Waiter
The Forbidden Root
01.2022 - 11.2022
Package Handler
FedEx
10.2020 - 12.2021
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