Trevor Graham
Mount Washington
Summary
Energetic and engaging college graduate with a proven track record in customer service and technical support roles. Excited to transition into the fast-paced world of professional sales and marketing, where strong communication skills and innovative mindset can drive tangible results for a forward-thinking company. Passionate about exceeding expectations and eager to contribute to a team that values collaboration, creativity, and achieving success.
Overview
6
6
years of professional experience
Work History
911 Emergency Dispatcher
Bullitt County Sheriffs Office
Shepherdsville, KY
05.2025 - 03.2026
- Coordinated emergency response efforts by dispatching units to incidents and ensuring timely communication.
- Monitored radio communications and prioritized calls based on urgency and available resources.
- Utilized CAD system for logging incidents and tracking officer status throughout shifts.
- Mentored junior dispatchers in operational procedures and effective communication techniques.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Security Officer
Norton Healthcare
Louisville, KY
01.2023 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Patrolled and monitored premises, ensuring the safety of staff and visitors.
- Maintained compliance with Taser and handcuff certifications and daily safety checks.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Internet Repair Specialist
Spectrum
01.2022 - 10.2022
- Troubleshot complex technical issues, identifying root causes and implementing effective solutions.
- Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
- Increased customer satisfaction by providing timely and efficient repairs on various electronic devices.
Sales/Marketing/Office Assistant
Montana Gardens/ Batavia Self storage/ Glacier Paving
01.2020 - 12.2020
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
Bachelor's - Business marketing
Sullivan University
Louisville, KY02.2022
Associate - Business
Jefferson Community and Technical College
Louisville, KY05-2019
Skills
- Efficient at acquiring new skills
- Effective communication
- Collaborative teamwork
- Superior customer service
- Skilled in conflict resolution
- Sales experience
- Technical software proficiency
- Effective time management
- Complex Problem-solving
Timeline
911 Emergency Dispatcher
Bullitt County Sheriffs Office
05.2025 - 03.2026
Security Officer
Norton Healthcare
01.2023 - Current
Internet Repair Specialist
Spectrum
01.2022 - 10.2022
Sales/Marketing/Office Assistant
Montana Gardens/ Batavia Self storage/ Glacier Paving
01.2020 - 12.2020
Associate - Business
Jefferson Community and Technical College
Bachelor's - Business marketing
Sullivan University