Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Schelly Pieper

Sullivan,MO

Summary

Dynamic and adaptable, with a proven track record at Franklin County Communications and Sullivan Veterinary Hospital, I excel in high-stress environments, demonstrating exceptional situational awareness and efficient typing skills. My expertise in crisis management and data entry proficiency has significantly enhanced operational efficiency, showcasing my ability to lead and innovate in emergency dispatch and veterinary technical roles.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Franklin County Communications
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
  • Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
  • Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.

911 Emergency Dispatcher

City of Washington
01.2024 - Current
  • Oversaw concurrent operation of telephone lines, radio frequencies, and dispatch systems for seamless emergency coordination.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Coordinated communication between callers and responders.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
  • Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
  • Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
  • Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.

Veterinary Technician

Sullivan Veterinary Hospital
07.2014 - Current
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
  • Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.

Education

Associates Of Applied Science - Veterinary Science

Jefferson College
Hillsboro, MO
05.2020

Skills

  • Patience and tolerance
  • Memory retention
  • Prioritization
  • Efficient Typing Skills
  • Microsoft Office
  • Situational awareness
  • Information gathering
  • Problem-solving
  • Critical thinking
  • Teamwork and collaboration
  • Active listening
  • Stress tolerance
  • Data entry proficiency
  • Crisis management
  • System maintenance
  • Verbal and written communication
  • Adaptability and flexibility

Certification

Registered Veterinary Technician

Emergency Medical Dispatching (EMD)

Emergency Fire Dispatching (EFD)

Emergency Police Dispatching (EPD)

Timeline

911 Emergency Dispatcher

City of Washington
01.2024 - Current

Veterinary Technician

Sullivan Veterinary Hospital
07.2014 - Current

911 Emergency Dispatcher

Franklin County Communications

Associates Of Applied Science - Veterinary Science

Jefferson College

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Schelly Pieper