CHARISMA AULTMAN
Anchor Homecare
Brooklyn,NY
10
years of professional experience
Dedicated Human Services professional with experience supporting clients in daily living activities and coordinating medical appointments. Expertise in client communication, active listening, and problem solving. Committed to delivering client-centered services that promote dignity, safety, and well-being among diverse populations.
Work History
Personal Care Assistant
1 Year- Provide direct, compassionate support to clients with bathing, dressing, grooming, and activities of daily living.
- Prepare meals, assist with feeding, and ensure clients' dietary requirements are met.
- Accompany clients to medical appointments and assist with errands and grocery shopping.
- Build positive client relationships while supporting individual needs, dignity, independence, and well-being.
- Maintain clean and safe living areas by completing laundry, changing linens, and supporting household needs.
Customer Service Associate
5 Years 5 Months- Provided compassionate, solution-focused service to a diverse population while identifying and responding to individual needs.
- Resolved concerns professionally using active listening, communication, and mediation skills.
- Maintained accurate transaction and order information while following organizational procedures.
- Trained new employees and contributed to a supportive, team-oriented work environment.
- Managed multiple priorities in a fast-paced setting while maintaining attention to detail and service standards.
Cashier
9 Months- Assisted community members by addressing questions and fulfilling service needs to enhance customer satisfaction.
- Maintained accurate documentation and adhered to established procedures for payments and cash security, ensuring compliance and trust.
- Organized and maintained accessible environment to facilitate customer interactions and streamline service delivery.
- Strengthened communication, interpersonal, and multitasking skills in a fast-paced setting.
Office Assistant Intern
1 Month- Communicated with patients regarding appointment reminders and updates using professionalism and empathy.
- Answered calls and scheduled appointments, ensuring timely communication and accurate patient records management.
- Managed confidential patient information while adhering to privacy standards to protect patient rights.
- Executed filing, faxing, scanning, and patient-folder creation to enhance record management and streamline workflow.
Education
Bachelor of Science - Human Services
Skills
Client-Centered Service
Care Coordination
Client Support & Advocacy
Appointment Support
Patient Scheduling
Confidentiality practices
Patient Care Documentation
Time Management
Problem Solving
Conflict Resolution
Active listening
Cultural sensitivity
Healthcare Software
Timeline
Personal Care Assistant
Anchor Homecare
10.2025 - CurrentRead More
Customer Service Associate
Whole Foods Market
08.2018 - 01.2024Read More
Cashier
Dollar Tree
09.2017 - 06.2018Read More
Office Assistant Intern
Wyckoff Hospital Medical Center
05.2016 - 06.2016Read More
Post University
Bachelor of Science from Human Services
Read More