Deborah Landon
Grand Ledge,MI
Summary
Experienced Customer Service Representative who consistently meets productivity goals and has ability to troubleshoot in a timely manner. Maintains a high level of professionalism, patience and efficiency to promote customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Nutrition Assistant
Rassel-Daigneault Family Chiropractic
Lansing, Michigan
02.2019 - 06.2019
- Assisted Nutrition Response Testing Practitioner in fast paced environment including testing, interviewing and consulting patient for care and follow up. Prepared and assisted patient with prescribed therapies.
- Performed electronic record keeping, filing hard copy records, phoning patients and affiliates, set up and cleaning of rooms, shipping and receiving products, stocking product, cleaning and closing duties at end of day.
- Selling products and services; promoting health and wellness clinics by phone and internet, and distributing promotional materials. Received bonuses for sale of services to new clients.
Outreach Thrift Store Manager
City Outreach Of Lansing
Lansing, Michigan
07.2017 - 06.2018
- Managed inventory and staging at store opening and closing. Received and documented customer donations. Picked up and delivered donations and customer purchases.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures. Handled money and receipts for all transactions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted with events, outreach and transactions supporting non-profit.
Cashier and Customer Service Returns Desk
Home Depot
Okemos, Michigan
10.2015 - 04.2017
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Promoting and selling company credit cards, products and services.
- Received 4 awards for quality customer service and cashier of month.
Education
Associate of Applied Science - Practical Nursing
Lansing Community College
Lansing, Michigan12.2012
Skills
- Client-centered service
- Electronic data entry
- Record keeping
- Phone etiquette
- Account management
- Confidentiality and security awareness
- Assessment ability
- Experienced with map reading and routes
- Typing 50-60 wpm
- Use of Microsoft Office and 365
Timeline
Nutrition Assistant
Rassel-Daigneault Family Chiropractic
02.2019 - 06.2019
Outreach Thrift Store Manager
City Outreach Of Lansing
07.2017 - 06.2018
Cashier and Customer Service Returns Desk
Home Depot
10.2015 - 04.2017
Associate of Applied Science - Practical Nursing
Lansing Community College