Joseph Lopez
Bakersfield,CA
Summary
Motivated individual ready and eager to help change the lives of others, bring positive change and enhance the member club experience through my exceptional interpersonal abilities. I will do my best to deliver not only the expectations of my job description, but to also go above and beyond. Growth and development with a good company that I believe in, is what I strive for. I understand to meet my wishes I must contribute my time and efforts, and bring my A game everyday.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
11.2021 - Current
- Complete assigned orders efficiently to customer to meet customer experience satisfaction.
- Follow orders in a timely and accurate manner, ensuring packages/deliveries arrive to the right location.
- Meet company demands such as shopping for customer's requested items, contacting customer for substitution options if needed, and confirm identification of customer with specific orders such as alcohol or medication.
- Developed strong time management and organizational skills while meeting tight deadlines.
- Manage multiple orders, work under pressure especially during rush hours and communicate to customer if there are any issues such as a delayed delivery due to stores being backed up or if a store simply doesn't have requested product.
- Provide excellent customer service, addressing and resolving issues promptly to maintain high customer ratings.
Fitness Advisor/Personal Trainer
In-Shape Health Club
03.2015 - 03.2020
- Provide excellent customer service by getting to know club members, building friendships, learning about their needs and assisting them to reach their fitness goal.
- Embodying the four brand pillars which are to be, "welcoming, motivating, engaging, and intuitive."
- Introduce personal training to new or current active club members by booking and providing a complimentary 1 on 1 PT session.
- Help members on the floor, engaging and ensuring customer satisfaction, handling concerns about exercise technique and correct machine usage.
- Working the phones, calling prospects and booking appointments for a complimentary PT session.
- Taking member's through their initial PT session, which consisted of reviewing their Par-Q together, establishing member's physical status, goals, concerns, and their hot button for why it's important to them, and how a personal trainer can actually assist them to reach their fitness goal.
- Sign members up for personal training, maximizing member club experience.
- Train clients, set appointments, show up early in a timely manner to prepare for session.
- Take monthly measurements, keeping record of clients progress and ensuring they are on track to meet their fitness goals.
- Encouraging clients, keeping them fired up and motivated to continue their fitness journey.
- Guiding clients through an effective and safe workout based off of their current capabilities and fitness goal.
- Maintain club cleanliness by engaging in hourly "team cleans" announced by front desk and taking 5 minutes to go around club and help clean up.
Education
High School Diploma -
Independence High School
Bakersfield, CA05.2015
Skills
- Client Assessment & Goal Setting
- Motivational Coaching
- Exercise Technique & Safety
- Client-Centered Service
- Time Management
- Communication Skills
- Adaptability/Resiliency
- Problem-Solving
- Rapport-Building
- Leadership
- Sales & Marketing
- Teamwork
Accomplishments
GYM WORKPLACE:
- Promotion from Personal Trainer to Assistant Fitness Manager
- Employee of the month
- Above and beyond award
- Client transformation recognition
DELIVERY DRIVER:
- Delivered over 8.5k deliveries maintaining Platinum Status
- Maintained 4.95 Customer Rating & 99% Completion Rate
Timeline
Delivery Driver
DoorDash
11.2021 - Current
Fitness Advisor/Personal Trainer
In-Shape Health Club
03.2015 - 03.2020
High School Diploma -
Independence High School