Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Charisma Ortiz

Pittsfield,MA

Summary

Professional with experience in inventory management and customer service, demonstrating effective team leadership and employee training capabilities. Responsibilities included monitoring stock levels, coordinating vendor deliveries, and executing asset protection techniques. Successfully opened and closed store operations, ensuring readiness for business while resolving customer complaints in a timely manner. Maintained an organized work environment through task delegation and effective communication with various departments.

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education

Work History

Inventory Specialist

Walgreens
Pittsfield, MA
02.2024 - Current
  • Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
  • Monitored stock levels to ensure availability of products.
  • Coordinated with vendors to ensure timely delivery of goods.
  • Responsible for executing and maintaining front end and pharmacy asset protection techniques and filing claims for warehouse and vender overages

Shift Leader

Walgreens
Pittsfield, MA
02.2024 - Current
  • Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Concession/Usher

Phoenix Theatres Beacon Cinema
Pittsfield, MA
01.2025 - 08.2025
  • Greeted patrons and ensured a welcoming atmosphere for all guests.
  • Assisted customers in locating theaters and understanding showtimes and schedules.
  • Managed ticketing operations, ensuring accurate processing and customer satisfaction.
  • Verified tickets for entry into the venue.
  • Provide food, drinks and tickets
  • Offer movies or different times for shows

Waitress Trainee

Shelly’s kitchen
Pittsfield, MA
02.2023 - 03.2024
  • Maintained a professional attitude while working in a fast-paced environment.
  • Greeted customers and provided menus.
  • Informed customers of daily specials and menu changes.
  • Followed safety protocols when handling hot plates or sharp objects.
  • Checked that all orders were accurate before delivering to customers.

Education

High School Diploma -

Pittsfield High School
Pittsfield, MA

Skills

  • Inventory management
  • Customer service
  • Team leadership
  • Employee training
  • Cash handling
  • Problem solving
  • Effective communication
  • Organizational skills
  • Attention to detail
  • Stocking and organization
  • Staff training

Personal Information

Timeline

Concession/Usher

Phoenix Theatres Beacon Cinema
01.2025 - 08.2025

Inventory Specialist

Walgreens
02.2024 - Current

Shift Leader

Walgreens
02.2024 - Current

Waitress Trainee

Shelly’s kitchen
02.2023 - 03.2024

High School Diploma -

Pittsfield High School