Lynn Angelo
Longmont,CO
Summary
Detail-oriented Inventory Specialist with over 5 years of experience in inventory management, logistics, and supply chain optimization. Proficient in SAP Master Data Management, specializing in the management and maintenance of accurate master data for materials, stock items, and product information. Expertise includes streamlining inventory processes, enhancing data accuracy, and ensuring seamless integration of inventory data across systems. Recognized for optimizing inventory operations, reducing discrepancies, and delivering insightful data analysis to support strategic business decisions while effectively training teams on SAP functionalities to foster efficient supply chain practices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inventory Specialist
PetSmart INC
Boulder, CO
01.2019 - Current
- Master Data in S4HANA
- Create Sales Orders for Only Natural Pet
- Track orders for PetSmart from Only Natural Pet
- Determined inventory quantity needs, ordering more materials based on minimum or maximum levels.
- Analyzed inventory data to identify trends and potential improvements.
- Researched discrepancies between physical inventories and digital records.
- Created detailed reports on inventory management activities.
- Coordinated with suppliers to ensure timely ordering and delivery of inventory.
- Utilized warehouse management software to manage products in multiple locations.
- Developed and maintained inventory management policies and procedures.
- Investigated any reported discrepancies or issues related to inventory control.
- Developed efficient systems for tracking inventory levels, orders and deliveries.
- Investigated and rectified discrepancies between physical and system inventories.
- Analyzed sales trends to determine appropriate order quantities and product mix.
- Reviewed reports on inventory levels to make adjustments based on sales trends or forecasts.
Customer Care Representative
Only Natural Pet
Boulder, CO
07.2018 - 01.2019
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Provided excellent customer service, resolving inquiries and complaints in a timely manner.
- Managed workload effectively by prioritizing tasks according to urgency or importance.
- Processed customer orders accurately and efficiently.
- Maintained up-to-date knowledge of product information and services offered.
- Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
- Attended regularly scheduled video conferences for team meetings and one-on-one coaching.
- Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints.
- Provided external and internal customers with requested information.
- Used computerized systems for tracking, information gathering, and troubleshooting.
- Maintained confidentiality of customer records at all times in accordance with company policies.
- Assisted customers in navigating webpages, locating products or services, or completing transactions.
- Performed administrative tasks such as preparing documents, entering data into the system.
- Developed positive relationships with customers by providing accurate information and responding promptly to requests.
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.
- Collaborated with other departments to resolve escalated cases efficiently.
- Tracked progress of cases using internal software programs and databases.
- Attended training sessions regularly to stay abreast of changes in processes or regulations.
- Processed orders accurately while adhering to set deadlines.
- Utilized customer service software to streamline processes.
- Monitored customer accounts to ensure compliance with company policies and procedures.
- Utilized problem-solving techniques to identify solutions for customer issues.
- Provided exceptional customer service to clients in fast-paced call center environment.
Bather/Groomer
Paws2Groom
Longmont, CO
05.2017 - 07.2018
- Give baths
- Towel dry and blow dry dogs
- Combs dogs
- Help keep self wash cleaned and ready for the next customer
- Provided exceptional customer service by greeting clients warmly upon arrival and responding promptly to inquiries.
- Ensured all grooming supplies were properly labeled before being placed back into inventory.
- Utilized effective communication skills when interacting with pet owners regarding their pets' needs.
- Performed general maintenance tasks such as sweeping and mopping floors, disposing of trash.
- Gained experience in the safe and efficient handling of animals while bathing, drying and brushing them.
- Applied knowledge of canine anatomy and behavior when performing baths or haircuts on dogs.
- Adhered to company policies related to safety measures while working with animals.
- Demonstrated ability to recognize signs of stress in animals during the bathing process.
- Acquired knowledge of proper methods for cleaning and sanitizing grooming tools and equipment.
Closing Assistant
Guardian Title
Boulder, CO
04.2015 - 07.2015
- Created cover sheets for new contacts
- Answered phones
- Kept general email inbox current
- Greeted customers and Real Estate agents
- Set up closing rooms
- Uploaded and created closing documents
- Created earnest money receipts
- Shredded old files
- Provided administrative support to attorneys in preparation for closings, including document organization and review.
- Assisted in preparing titles insurance policies required for each transaction.
- Utilized strong communication skills to answer client inquiries regarding the closing process and provide updates on progress.
- Demonstrated excellent organizational skills by managing multiple files simultaneously while meeting tight deadlines.
- Maintained detailed records of all closing documents, as well as any changes made throughout the process.
- Prepared HUD-1 Settlement Statements according to federal guidelines.
- Reviewed closing paperwork for confirmation of adherence to federal and state regulations.
- Handled multiple distinct documents during closings while maintaining strict organization.
Legal Assistant
Miller Cohen Peterson Young PC
Longmont, CO
10.2014 - 03.2015
- Worked with Confidential and Non Public information
- Answered phones and provided customer service to clients regarding their inquiries or concerns.
- Maintained confidential client files and other sensitive information with discretion and professionalism.
- Provided administrative support to attorneys in a fast-paced legal environment, including filing and organizing documents, drafting correspondence, scheduling appointments, and managing calendars.
- Updated case management system with notes, data and reports.
- Processed client invoices and maintained records of payments.
Receptionist
Excel Electric
Niwot, CO
07.2013 - 09.2014
- Enter time cards through QuickBooks
- Enter purchase orders through QuickBooks
- Checked in inventory
- Filling
- Answered phones (multiple lines)
- Kept the email inbox up to date
- Mailed out monthly statements
- Handled cash and credit card payments with accuracy.
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Subordination Coordinator/Pre-Processor
Urban Lending Solutions
Broomfield, CO
07.2013 - 01.2014
- Ordered subordination agreements
- Worked with conventional loans and Home Affordable Refinance Program (HARP)
- Worked with big banks and small town banks/title companies
- Worked with ARP's, rate locks, LTV's and loan terms
- Once documents were completed I would send the subordination agreement to the closers
- Responded to telephone calls and emails from customers or clients to answer questions or resolve problems.
Processor 2
Urban Lending Solutions
Broomfield, CO
04.2010 - 07.2013
- When documents were received needed to ensure all the required documents were there to send off to underwriting
- Notarized documents was also a Mortgage Electronic Registration System (MERS) signer for all executed documents
- Worked with Microsoft Office
Receptionist
Longmont Recreation Center
Longmont, CO
10.2007 - 07.2010
- Checked in customers
- Sold memberships, signed customers up for classes and recreational games (softball, baseball, football, basketball)
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Operated multi-line phone system efficiently while managing high call volume.
- Maintained confidentiality of sensitive information obtained through job duties.
- Maintained detailed and accurate records of visitor requests and of calls received.
Education
Diploma -
Skyline High School
CO05-2003
Skills
- Email management
- Customer service coordination
- Skilled in Microsoft Office tools
- Microsoft Office proficiency
- Client support
- Pet care expertise
- Experienced in creating publications with Microsoft Publisher
- Order processing
- Inventory management
- Data analysis in Excel
- Detail-oriented data management
- Payment collection and reconciliation
- Information gathering
- Cost analysis expertise
- S4 HANA implementation experience
- NetSuite administration
- Detailed inventory analysis
- Inventory tracking
- Stock monitoring
- Detail-oriented analysis
- Customer engagement
- Team-oriented approach
- Error resolution
- Data management expertise
- Stock level oversight
- Demand forecasting
- Inventory auditing
- Software systems proficiency
- Document organization
- Data analysis
- Supplier relationship management
- Investigation of discrepancies
- Sales demand forecasting
- Strategic sales planning
- Experience with SAP systems
- Market trend analysis
- Supply chain purchasing
- Order processing
- Quality control processes
- Punctual and trustworthy
- Clear communication skills
- Inventory control systems
- Inventory tracking
- Analytical problem-solving
- Organizational time strategies
- Problem-solving skills
- Flexible problem-solving
- Data-driven decision making
- Order accuracy assessment
- Inventory oversight
- Strong organizational abilities
- Proficient in managing multiple tasks
- Structured data documentation
- Clear communication
- Effective problem resolution
- Customer service
Certification
- Colorado Notary
- Fast at 10 keying
- Great at multitasking either as a team player or individually
- Quick learner and always willing to help team members with tasks
- S4 Hana
Timeline
Inventory Specialist
PetSmart INC
01.2019 - Current
Customer Care Representative
Only Natural Pet
07.2018 - 01.2019
Bather/Groomer
Paws2Groom
05.2017 - 07.2018
Closing Assistant
Guardian Title
04.2015 - 07.2015
Legal Assistant
Miller Cohen Peterson Young PC
10.2014 - 03.2015
Receptionist
Excel Electric
07.2013 - 09.2014
Subordination Coordinator/Pre-Processor
Urban Lending Solutions
07.2013 - 01.2014
Processor 2
Urban Lending Solutions
04.2010 - 07.2013
Receptionist
Longmont Recreation Center
10.2007 - 07.2010
Diploma -
Skyline High School
PERSONAL INFORMATION
Authorized To Work: US
Colorado Notary Public
I have been a Colorado Notary for over 11 years, I am also a registered loan signing agent.