Charissa Dinan
Philadelphia,PA
Summary
An independent and self-motivated graduate with 3+ years of experience in customer service and administrative support. Seeks an entry level position utilizing theoretical knowledge along with past professional experience to contribute to the drive and success in achieving company goals.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Dinan Funeral Home
06.2021 - 12.2023
- Assisted funeral director in the daily operations of a family-run funeral home to improve office efficiency while maintaining a high level of customer service.
- Communicated with bereaved families in person and via incoming/outgoing calls to ensure accurate messaging relayed to funeral director.
- Handled a variety of administrative tasks including composing documentation (letters, memos, invoices), ordering office supplies.
- Ensured accurate record keeping with diligent data entry and database management.
Gym Receptionist
LifeSport Fitness
01.2019 - 05.2021
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
Education
Bachelor of Science - Psychology
Penn State University
State College, PA12.2023
Skills
- Problem solving, adaptability, teamwork
- Strong communication skills with service focus
- Time management
- Attention to detail
- Technical: Point of sales systems, Microsoft Office (Word, Excel, Powerpoint)
Timeline
Administrative Assistant
Dinan Funeral Home
06.2021 - 12.2023
Gym Receptionist
LifeSport Fitness
01.2019 - 05.2021
Bachelor of Science - Psychology
Penn State University
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