CHARISSA ORTIZ
Cortland
Summary
Versatile professional with comprehensive experience in security operations and customer service. Expertise in crisis response, risk analysis, and crowd management, ensuring safety while delivering exceptional guest experiences. Strong interpersonal communication skills contribute to effective teamwork and customer satisfaction in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Security Officer
Guthrie Cortland Medical Center
Cortland
10.2024 - Current
- Responded promptly to emergencies, demonstrating professionalism and effective decision-making under pressure.
- Conduct regular patrols to identify security risks and safety concerns.
- Monitored premises to ensure safety and security compliance, enhancing overall protection across multiple areas.
- Collaborate with law enforcement and emergency responders during incidents.
- Maintained welcoming environment while prioritizing safety and security procedures, fostering trust among visitors.
Server & Bartender
Exchange Restaurant
Cortland
07.2023 - 05.2026
- Delivered exceptional customer service, enhancing guest satisfaction in high-pressure dining environment.
- Managed front-line customer interactions, fostering a welcoming atmosphere and ensuring efficient service.
- Collaborated with kitchen staff, ensuring timely and accurate service to meet guest expectations.
- Built strong relationships with customers to encourage repeat business.
- Assisted with crowd management and guest safety during busy shifts.
Security Officer
Allied Universal
Ithaca
05.2020 - 07.2024
- Monitored interior and exterior areas, ensuring a secure environment for personnel and visitors.
- Documented and reported incidents using advanced security systems, enhancing incident response accuracy.
- Enforced company safety policies and operating procedures.
- Coordinated with emergency personnel and law enforcement during incidents, facilitating effective resolution and safety.
- Conducted patrols and maintained detailed incident reports.
Server & Bartender
Garcia’s Mexican Restaurant
Cortland
03.2020 - 03.2023
- Managed customer service, addressing guest concerns to enhance satisfaction.
- Maintained composure and efficiency during high-volume shifts.
- Demonstrated strong multitasking skills while handling multiple tables.
- Assisted with crowd control and ensured guest safety during peak hours.
Server & Bartender
Applebee’s Bar and Grill
Cortland
02.2011 - 03.2020
- Delivered attentive customer service, enhancing guest satisfaction in fast-paced restaurant.
- Maintained customer comfort and safety, contributing to positive dining experiences during peak hours.
- Collaborated with team members to streamline service, ensuring timely and efficient operations.
- Maintained cleanliness and organization of dining and bar areas.
Bartender
Red Dragon Tavern
Cortland
06.2015 - 12.2017
- Oversaw bar operations and delivered exceptional customer service in high-traffic setting.
- Addressed and resolved customer concerns with professionalism, enhancing overall guest experience.
- Checked identification and upheld alcohol safety regulations to ensure compliance and customer safety.
- Maintained cleanliness and compliance with health regulations.
Education
Associate of Applied Science - Criminal Justice
Onondaga Community College
Syracuse, NY05-2003
Skills
- Security surveillance and monitoring
- Crisis response strategies
- Risk analysis techniques
- Crowd safety protocols
- De-escalation of conflicts
- Multitasking under pressure
- Bilingual communication skills (English and Spanish)
- Teamwork and collaboration
- Professional interpersonal communication
- Customer service proficiency
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Security Officer
Guthrie Cortland Medical Center
10.2024 - Current
Server & Bartender
Exchange Restaurant
07.2023 - 05.2026
Security Officer
Allied Universal
05.2020 - 07.2024
Server & Bartender
Garcia’s Mexican Restaurant
03.2020 - 03.2023
Bartender
Red Dragon Tavern
06.2015 - 12.2017
Server & Bartender
Applebee’s Bar and Grill
02.2011 - 03.2020
Associate of Applied Science - Criminal Justice
Onondaga Community College