Charissa Wilson
Chicago,IL
Summary
Certified Phlebotomy Technician with over 7 years of experience in high-volume patient and outpatient labs. Skilled in handling live patient samples, ensuring meticulous laboratory maintenance, and troubleshooting equipment. Committed to patient care by effectively reducing anxiety and fostering seamless communication with patients, doctors, and medical staff. Recognized for exceptional attention to detail, strong analytical skills, and a proactive approach to problem-solving while consistently maintaining the highest standards of safety and quality control. Proven ability to thrive in fast-paced environments, delivering high-level support through project coordination and technical troubleshooting while maintaining a polished and professional demeanor.
Overview
21
21
years of professional experience
1
1
Certification
Work History
PST Specialist
Labcorp
Chicago, IL
05.2014 - Current
- Performed blood collections by venipuncture and capillary techniques for all age groups.
- Demonstrated expertise in collecting blood, tissues, urine or fecal samples, safely disposing of blood or other biohazard materials.
- Performed data entry of patient information in an accurate and timely manner.
- Maintained patient and specimen information logs.
- 100% documentation accuracy, effective storage of samples.
- Matched laboratory requisition forms to specimen tubes.
- Maintained and ordered inventory of lab.
- Trained other medical personal in phlebotomy or laboratory techniques.
- Excellent at building rapport with patients, especially good at calming children.
- Performed administrative and clerical duties as needed. Provided superior customer service to all patients.
- Performed Point Of Care testing on all age groups
- Maintained a 98% first stick success rate with butterfly and vacuum systems
- Leading quality assurance initiatives to reduce specimen rejection or hemolysis rates
- Experience with electronic health records(EHR) and laboratory information systems (LIS) like Emr,Epic and Athena one
Phlebotomist
Dependable Mobile Phlebotomy
Chicago, IL
02.2012 - 05.2014
- Collect specimens at specific time intervals for test, such as those assessing therapeutic drug levels.
- Prepared blood collecting equipment to draw blood and safely store and transport samples to lab.
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
- Collected samples of up to 23 patients per day using vacutainer tubes, tourniquets, butterfly needles and straight needles.
- Continuously follow infection control and safety procedures in carrying out daily phlebotomy functions.
Valet Attendant/Customer Service Representative
Avistar Parking Company
Franklin Park, IL
03.2005 - 02.2012
- Managed parking operations efficiently, ensuring timely vehicle retrieval and drop-off for guests.
- Assisted customers with inquiries, providing exceptional service to enhance overall guest experience.
- Coordinated vehicle flow during peak hours, optimizing space utilization and reducing wait times.
- Maintained cleanliness and organization of parking area, adhering to safety standards and protocols.
- Delivered exceptional customer service by greeting guests and managing vehicle drop-off processes.
- Ensured vehicle security and safety through meticulous parking and retrieval procedures.
Education
Phlebotomy -
Wilbur Wright College
Chicago, IL03-2013
High School Diploma -
William Howard Taft
Chicago, ILSkills
- Venipuncture & Capillary Puncture expertise
- Specimen collection and storage
- Regulatory compliance
- Quality control guidelines
- Team player
- Detail oriented
- Reliable and dependable
- Time management
- Data entry
- Patient care
- Creative solutions
- Cross-functional coordination
Certification
- American Certification Agency for Healthcare Professionals
(CPT) Certified Phlebotomy Technician
Timeline
PST Specialist
Labcorp
05.2014 - Current
Phlebotomist
Dependable Mobile Phlebotomy
02.2012 - 05.2014
Valet Attendant/Customer Service Representative
Avistar Parking Company
03.2005 - 02.2012
Phlebotomy -
Wilbur Wright College
High School Diploma -
William Howard Taft