Charisse Bates
Norfolk,VA
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
7
7
years of professional experience
Work History
Store Manager
Plush Thriftique
Norfolk, NV
09.2025 - Current
- Updated and maintained store signage and displays.
- Handled cash register transactions accurately while providing excellent customer service.
- Coordinated stock replenishment processes as needed based on sales trends.
- Supervised cash drawer balances and deposits of store receipts.
- Organized new stock for floor placement.
Assistant Manager
Family Dollar
Norfolk, USA
10.2021 - 06.2025
- Led daily operations, optimizing inventory management processes that enhanced stock availability and reduced outages.
- Developed and maintained customer service protocols, ensuring a consistent and positive shopping experience for all patrons.
- Collaborated with management to execute promotional initiatives, enhancing store visibility and attracting new customers.
- Ensured compliance with safety regulations and company policies.
Customer Service Representative
Walgreens
Norfolk, USA
04.2020 - 01.2021
- Assist customers over the phone with account issues such as information updates and Password resets
- Help customer with purchasing merchandise and operating photo editor software
- Handle order damage claims and shipping issues
Customer Service Representative
Enterprise Rent-A-Car / Enterprise Holdings
Norfolk, USA
12.2018 - 09.2020
- Handle reservation calls
- Locate and reserve vehicles for customers
- Handle any billing issues or questions that customer may have.
- Effectively Navigate company's software to assist customers
- Provide excellent customer service
Education
High school diploma -
Charleston Job corps Center
Charleston, WVSkills
- Photography
- Social Media Marketing
- Customer Service
- Cash handling
- Customer service
- Compliance adherence
- Client communication
- Reliable
- Friendly and positive
- Outstanding communication skills
- Customer relations
Timeline
Store Manager
Plush Thriftique
09.2025 - Current
Assistant Manager
Family Dollar
10.2021 - 06.2025
Customer Service Representative
Walgreens
04.2020 - 01.2021
Customer Service Representative
Enterprise Rent-A-Car / Enterprise Holdings
12.2018 - 09.2020
High school diploma -
Charleston Job corps Center