Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charisse Flores

Pasadena,TX

Summary

Accomplished Operations Team Lead with a proven track record at Ontellus, enhancing operational efficiency and team performance. Expert in operations management and team training, I have successfully implemented quality control measures and streamlined workflows, significantly improving project outcomes and fostering team growth. Skilled in fostering excellent customer relationships and multitasking under pressure, my approach has consistently driven positive results and operational excellence.

Overview

9
9
years of professional experience

Work History

Operations Team Lead

Ontellus
03.2021 - Current
  • Supervised and Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
  • Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
  • Implemented quality control measures to reduce errors and ensure consistent standards across all operations tasks.
  • Assisted upper management in developing long-term strategic plans for departmental growth and success.
  • Created comprehensive training materials designed specifically to enable seamless onboarding of new team members and maintain consistency in operational standards.
  • Streamlined workflow processes, resulting in improved overall team efficiency and effectiveness.

Take-Out Server

Olive Garden
03.2017 - 02.2020
  • Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
  • Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
  • Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
  • Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.

Retail Sales Associate

Aeropostale
11.2015 - 05.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

High School Diploma -

Spring Woods High School
Houston, TX
05.2018

Skills

  • Operational Excellence
  • Team Training
  • Performance monitoring
  • Operations Management

Timeline

Operations Team Lead

Ontellus
03.2021 - Current

Take-Out Server

Olive Garden
03.2017 - 02.2020

Retail Sales Associate

Aeropostale
11.2015 - 05.2017

High School Diploma -

Spring Woods High School

Similar Profiles

CREATE PROFILE
Charisse Flores