Kevin Johnson
Logistics
Carson,CA
Summary
Administrative professional with strong clerical, data entry, and operational coordination experience seeking the Care Review Processor – Utilization Review position with Molina Healthcare. Offers meticulous attention to detail, strong organizational skills, and ability to manage high volume workflows within compliance-driven environments while maintaining accuracy, timeliness, and service quality.
Overview
18
18
years of professional experience
Work History
Operations Team Lead
FedEx Corporation
Los Angeles, CA
01.2017 - Current
- Provide administrative and operational support ensuring compliance with internal procedures and service standards.
- Perform detailed data entry, documentation, and record keeping supporting operational workflows.
- Respond to internal inquiries, troubleshoot operational issues, and coordinate resolutions.
- Monitor workflow queues and coordinate task completion to meet production and service deadlines.
- Train and mentor associates on procedural compliance and documentation accuracy.
- Led team training initiatives to enhance employee performance and safety compliance.
- Oversaw daily operations to ensure timely package delivery and optimal workflow efficiency.
- Improved workflow efficiency and documentation accuracy in high volume environments.
- Helped teams consistently meet operational deadlines through coordination improvements.
- Increased sales by 10%
Operations Manager
Ace Car Rental
Los Angeles, CA
01.2016 - 01.2022
- Managed customer operations, administrative processing, and workflow coordination.
- Communicated with customers and vendors to resolve operational and service issues.
- Organized scheduling and documentation processes to meet operational deadlines.
- Implemented workflow improvements improving service efficiency.
- Streamlined rental processes to enhance customer satisfaction and operational efficiency.
- Implemented training programs for staff, improving service delivery and team performance.
- Managed 15 employees
Logistics & Administrative Specialist
FedEx Corporation
Los Angeles, CA
01.2008 - 01.2017
- Handled high volumes of shipment and delivery documentation processing.
- Maintained data accuracy and compliance within logistics systems.
- Responded to inquiries and resolved documentation discrepancies affecting operations.
- Streamlined office operations by implementing efficient filing and documentation systems.
- Decreased claims by 17 percent.
Education
Bachelor of Science - Business Administration
California State University, Dominguez Hills
Carson, CA01.2024
Skills
- Over five years of administrative support experience
- Effective organizational skills
- Workflow management expertise
- Strong verbal and written communication
- Ability to manage multiple deadlines and work queues
- Proficient with Microsoft Office and operational data systems
- Comfortable handling phone and written inquiries professionally
- Ability to maintain confidentiality and follow compliance procedures
- Quick learner able to adapt to new systems and workflows
- Collaborative team member with cross department coordination experience
- Operational excellence
- Workforce planning
- Forecasting
- Documentation
Timeline
Operations Team Lead
FedEx Corporation
01.2017 - Current
Operations Manager
Ace Car Rental
01.2016 - 01.2022
Logistics & Administrative Specialist
FedEx Corporation
01.2008 - 01.2017
Bachelor of Science - Business Administration
California State University, Dominguez Hills
ADDITIONAL INFORMATION
- Available for varied shift schedules as required
- Strong compliance and confidentiality awareness
- Valid Driver’s License