Sierra Simpson
Houston
Summary
Results-driven Operations Team Lead recognized for high productivity and efficient task completion. Skilled in strategic planning, process optimization, and team management to ensure operational excellence. Excel in communication, problem-solving, and leadership, fostering teamwork and driving projects to successful completion. Adapt at navigating complex challenges with focus and precision to deliver outstanding operational results.
Overview
7
7
years of professional experience
Work History
Operations Team Lead
Target
Houston
05.2025 - 10.2025
- Led daily operations for a high-volume retail department, supervising and coaching team members to meet performance goals
- Improved team productivity through structured training and performance feedback
- Monitored sales trends and adjusted staffing and merchandising strategies accordingly
- Collaborated with cross-functional teams to ensure operational efficiency
Operations Supervisor
Starbucks
Houston
07.2023 - 05.2024
- Managed daily store operations, including staff scheduling, workflow coordination, and service quality
- Resolved employee and customer issues, improving team morale and customer satisfaction
- Trained and onboarded new hires, reducing ramp-up time and improving retention
- Ensured compliance with company policies and operational standards
Merchandise & Operations Manager
American Eagle
Houston
12.2022 - 06.2023
- Oversaw inventory management, stock accuracy, and merchandising strategy
- Executed visual and operational plans to drive sales and customer engagement
- Managed employee performance, scheduling, and training initiatives
- Supported budget execution and operational planning
Shift Manager
Sonic Drive-In
Houston
10.2018 - 08.2021
- Led onboarding and training for new employees, including documentation and compliance
- Managed shift operations, staffing, and performance expectations
- Cross-trained team members to increase efficiency and coverage
- Optimized scheduling based on business needs and employee strengths
Education
Pre-Nursing Coursework -
Skills
- Operations Management
- Team Leadership
- Staff Training & Development
- Process Improvement
- Inventory Control
- Scheduling & Workforce Planning
- Conflict Resolution
- Customer Experience
- Performance Tracking (KPIs)
- Customer relationship management
- Administrative support
- Customer relations
- Workflow management
- Metric tracking
- Loss prevention
- Employee scheduling
- Skilled trainer
- Deadline oriented
- Decision-making
Timeline
Operations Team Lead
Target
05.2025 - 10.2025
Operations Supervisor
Starbucks
07.2023 - 05.2024
Merchandise & Operations Manager
American Eagle
12.2022 - 06.2023
Shift Manager
Sonic Drive-In
10.2018 - 08.2021