Summary
Overview
Work History
Education
Skills
Objective
Timeline
Generic

Joshua Pickett

Bullard

Summary

Dedicated professional with a strong background in customer service, team leadership, and operational coordination, seeking to transition into the healthcare industry. Skilled in managing high-volume environments, supporting cross-functional teams, and delivering compassionate service to diverse populations. Proven ability to follow structured procedures, manage sensitive information, and adapt quickly to regulatory and organizational changes.

Overview

7
7
years of professional experience

Work History

Operations Team Lead

Academy Sports + Outdoors
11.2023 - Current
  • - Led front-line teams to ensure smooth daily operations and consistent customer satisfaction.
  • - Coordinated inventory and resource management, similar to healthcare logistics and supply chain tasks.
  • - Delivered clear communication across departments - an essential skill for patient-facing and administrative healthcare roles.
  • - Maintained compliance with company policies and procedures, fostering a detail-oriented mindset critical in healthcare environments.

Guest Service Representative

Target
09.2020 - 11.2023
  • - Delivered attentive, empathetic service to diverse customers, similar to patient experience roles.
  • - Educated customers on tools and systems - skills directly transferable to patient intake and digital health platform support.
  • - Promoted financial and membership products, showcasing ability to explain complex offerings in an accessible way.

Mail Carrier

United States Postal Service
08.2018 - 09.2020
  • - Maintained punctual delivery schedules and handled sensitive mail - parallel to handling patient documents or prescriptions.
  • - Managed routes independently and adapted to environmental changes, valuable in mobile healthcare and home care roles.

Education

Associate of Arts - Culinary Arts

The Art Institute of California
San Bernardino, CA

GED - General Education

Buena Vista Adult School
Corona, CA
03.2008

Skills

  • - Compassionate Customer Service
  • - Cross-Team Communication
  • - Schedule & Operations Coordination
  • - Inventory and Supply Tracking
  • - Confidentiality and Data Handling
  • - Microsoft Office (Word, Excel)
  • - Forklift / Logistics (can assist in healthcare supply roles)
  • - Adaptability & Time Management
  • Operations management

Objective

Eager to bring my passion for helping others, organizational strength, and service excellence to a healthcare environment where I can contribute to patient care, safety, and satisfaction.

Timeline

Operations Team Lead

Academy Sports + Outdoors
11.2023 - Current

Guest Service Representative

Target
09.2020 - 11.2023

Mail Carrier

United States Postal Service
08.2018 - 09.2020

Associate of Arts - Culinary Arts

The Art Institute of California

GED - General Education

Buena Vista Adult School

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