Charisse M. Sturges, LMSW
Chicago,USA
Summary
Dynamic social services professional dedicated to fostering positive community outcomes and enhancing well-being through comprehensive support and advocacy. Expertise in case management, crisis intervention, and resource coordination, with a proven ability to connect with diverse populations while upholding the highest ethical standards. A collaborative mindset and adaptability to evolving needs drive impactful results in healthcare settings, particularly in patient advocacy. Recognized for strong communication skills, empathy, and a commitment to teamwork in achieving shared goals.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Medical Social Worker
Oakstreet Health
12.2023 - 05.2024
- Provided comprehensive psychosocial assessments, by telephone or in-person visits
- Partner with the patient to identify goals, address healthcare barriers and execute their care plans
- Maintain knowledge of community resources and make referrals as appropriate to ensure the patient’s healthcare and psychosocial needs are met
- Complete documentation on time to ensure that all care team members have visibility into the status of social work interventions
Blue Cross/Blue Shield – HEDIS Coordinator (Medicaid Units)
HireOps Staffing
01.2023 - 04.2023
- Requested medical records from provider locations using QSHR Inovalon software application
- Updated provider location database with current and accurate medical record location information
- Maintained productivity levels as determined by the Quality Improvement Department
- Accurately entered the results of chart audits into database
- (Temporary Agency)
Social Worker: Catholic Charities, Swedish Covenant Hospital
Social Work PRN
05.2022 - 01.2023
- Assessed each person’s psychosocial health care needs
- Developed care plans and provided case management services
- Provided individual and group counseling sessions
- Facilitated discharge planning
- Provided the patient with resources as needed
- (Temporary Agency)
Blue Cross/Blue Shield – HEDIS Coordinator (Medicare/Medicaid Units)
Aerotek
01.2019 - 04.2020
- Requested medical records from provider locations using QSHR Inovalon software application
- Updated provider location database with current and accurate medical record location information
- Maintained productivity levels as determined by the Quality Improvement Department
- Accurately entered the results of chart audits into database
- (Temporary Agency)
Thresholds - Community Support Specialist (Mental Health Professional)
The Delta T-Group
09.2017 - 01.2019
- Provided direct services to members through case management, crisis intervention, job support, group counseling/therapy, and psycho-social rehabilitation services either in the community or on site at a Thresholds location
- Provided assessments and care plans to members to determine service needs
- (Temporary Agency)
Clinical Resource Coordinator/Discharge Planner
Rush Medical Center
08.2015 - 09.2017
- Collaborated with the patient, family, interdisciplinary team, and payer representative to assess, plan, implement, coordinate, monitor and evaluate options and services to promote optimal patient outcomes
- Assessed each person’s psychosocial health care needs, monitored effectiveness, and progress plans to achieve desired outcomes. Served as a changed agent to address the needs of patients with complex psychosocial issues
- Responsible for triaging all outreach hotline and abuse and neglect calls and providing resources as needed
Supportive Services Case Manager (MSW Internship)
Lawyers’ Committee for Better Housing
05.2015 - 08.2015
- Assessed clients for alternative affordable housing options who were facing eviction from their current dwelling
- Assisted clients with locating affordable housing, applying for emergency funding, and linking the client to other resources as needed
Alternative High School Case Manager
Prologue, Incorporated
08.2011 - 05.2015
- Provided academic counseling as well as individual counseling sessions with students
- Provided case management services for youth ages 16-21 for three alternative high schools
- Proctored ACT exams when scheduled
- Coordinated and organized all student activities as well as scheduled transportation for outside events
- YOUTH BUILD program counselor/recruiter
DORS/Ryan White Case Manager
Christian Community Health Center
08.2009 - 09.2010
- Provided case management services to chemically dependent, dual diagnosis, developmentally delayed patients with HIV/AIDS at an ambulatory clinic facility
- Conducted intakes, psychosocial assessments and designed service plans based upon the specific needs of the client
- Provided referrals for housing, employment, and mental health services as needed
- Maintained confidential files, medical records, service linkages and appropriate follow-up to care
Case Manager – Transitional Housing
Bethel New Life
07.2008 - 08.2009
- Provided intensive case management and housing re-location services to a high risk-population (homeless) in a HUD funded supportive housing program
- Conducted intakes, psychosocial assessments and care plans based upon the specific needs of the client
- Provided referrals for mental health services, healthcare, and employment services
- Facilitated and coordinated life skills training sessions monthly
Geriatric Case Manager
Central West Case Management Unit
07.2007 - 07.2008
- Assessed the geriatric population for homemaker services and meals on wheels in a hospital and community setting
- Developed a service plan of care and service delivery
- Coordinated the delivery of care/service between agency providers and the client to ensure that services were delivered in a timely and satisfactory manner
DORS/Ryan White Case Manager
Hektoen Research Institute
02.2002 - 06.2007
- Provided intensive case management services to chemically dependent, dual diagnosis, developmentally delayed HIV/AIDS patients in an ambulatory setting
- Conducted intakes, psychosocial assessments and care plans based upon the specific needs of the client
- Provided referrals for housing, employment, and mental health services as needed
- Maintained confidential files, medical records, service linkages and appropriate follow-up to care
Education
Master of Social Work - Mental Health
University of Illinois
Chicago, IL05.2016
Bachelor of Arts - Sociology/Social Work
Chicago State University
Chicago, IL12.1999
Skills
- Proficient with Microsoft Office Suite (PowerPoint, Word and Excel)
- Proficient with EHR (EPIC, MEDITECH)
- AHA BLS/CPR/AED
Certification
- ILLINOIS License Number: 150.106799
- NPI: 1285966887
Timeline
Medical Social Worker
Oakstreet Health
12.2023 - 05.2024
Blue Cross/Blue Shield – HEDIS Coordinator (Medicaid Units)
HireOps Staffing
01.2023 - 04.2023
Social Worker: Catholic Charities, Swedish Covenant Hospital
Social Work PRN
05.2022 - 01.2023
Blue Cross/Blue Shield – HEDIS Coordinator (Medicare/Medicaid Units)
Aerotek
01.2019 - 04.2020
Thresholds - Community Support Specialist (Mental Health Professional)
The Delta T-Group
09.2017 - 01.2019
Clinical Resource Coordinator/Discharge Planner
Rush Medical Center
08.2015 - 09.2017
Supportive Services Case Manager (MSW Internship)
Lawyers’ Committee for Better Housing
05.2015 - 08.2015
Alternative High School Case Manager
Prologue, Incorporated
08.2011 - 05.2015
DORS/Ryan White Case Manager
Christian Community Health Center
08.2009 - 09.2010
Case Manager – Transitional Housing
Bethel New Life
07.2008 - 08.2009
Geriatric Case Manager
Central West Case Management Unit
07.2007 - 07.2008
DORS/Ryan White Case Manager
Hektoen Research Institute
02.2002 - 06.2007
Bachelor of Arts - Sociology/Social Work
Chicago State University
Master of Social Work - Mental Health
University of Illinois
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