Served as an advocate to patients to assist with basic needs such as housing, employment, food, prescription assistance, financial resources, transportation, abuse and neglect, legal issues, mental health assistance and referrals, parenting information, disability referrals and assistance, and many other community wrap around services to assist patients in their time of need. Referred and facilitated linkage between patients and public services such as FSSA, SSI, SSDI, and medical insurances. Provide programming for community outreach events such as health fairs, back to school events, health awareness and prevention initiatives, assistance for homeless individuals, and school based health and safety initiatives.
Public Assistance Caseworker
Marion County Division of Family and Children
08.1997 - 10.2005
Assisted clients in applying for and determining the eligibility of clients to receive assistance for food, housing, and medical aid, conduct site visits to interview clients, review computer generated reports to reference for accuracy, provided case management for the allotted case load.
Education
MBA - Business
University of Phoenix-Online Campus
Indianapolis, IN
07.2009
BSW - Social Work
Ball State University
Muncie, IN
05.1994
Skills
Case Planning & Management, Life-Skills Counseling, Client Advocacy, Client Relations, Client Needs Assessment & Response Communication, Community Outreach, Fundraising & Donor Relations, Medical Office Procedures Front-Desk Reception, Patient Relations Insurance Verification, HIPAA Rules and Regulations, Medical Terminology, Billing Claims, Filing, Financial Transactions, Physician Support, Computer Programs: MS Office (Word, Excel, Outlook, PowerPoint) (10 years), Mental Health, Type, Trauma, Social Work, Documentation, Microsoft Office, problem solving, Case Management, Management, Counseling
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Certification
Therapeutic Foster Family Home License Certificate
Member Services/Member Enrollment Representative III at Boston Medical Center HealthNet & Well Sense Health PlanMember Services/Member Enrollment Representative III at Boston Medical Center HealthNet & Well Sense Health Plan