Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Charisse Robison

Charisse Robison

Bountiful,UT

Summary

Dynamic IT leader with a proven track record at the University of Utah, excelling in Agile methodologies and process improvement. Spearheaded team reorganization and enhanced delivery metrics through advanced Jira management. Adept at stakeholder engagement and mentoring, driving efficiency and strategic clarity across cross-functional teams.

Overview

10
10
years of professional experience

Work History

Process Owner / Team Manager, UFIS

University of Utah
Salt Lake City, UT
01.2021 - 01.2025
  • Led reorganization of a legacy development team; served as development team scrum master; initiated psychological safety programs and Agile maturity tracks.
  • Managed Jira for multiple teams, built custom workflows, dashboards, and improved delivery metrics.
  • Mentored PMs and QA engineers; coached leadership on process discipline and strategic clarity.
  • Streamlined faculty-facing applications to improve efficiency and policy alignment.

IT Consultant / Project Manager

Turning Point Centers
Sandy, UT
01.2020 - 01.2021
  • Created and led company’s first internal IT department, reporting directly to CEO.
  • Managed all tech operations from help desk to systems analysis and reporting.
  • Rebuilt infrastructure, provided executive insights, and earned stakeholder trust.

Document Control Specialist

Chef Shamy Gourmet Butter
Salt Lake City, UT
01.2019 - 12.2020
  • Digitized and modernized extensive QA documentation for FDA, military, and Halal audits.
  • Scoped CRM requirements to enhance digital compliance systems.
  • Coordinated document revisions and ensured compliance with quality standards.
  • Developed and maintained filing systems for easy access to records.
  • Reviewed documents for accuracy and completeness before distribution.
  • Trained teams on effective use of digital compliance tools.

Sr. QA Engineer / Scrum Master

Vivint Smart Home
Lehi, UT
01.2017 - 01.2019
  • Led QA on Salesforce-integrated purchasing systems, supporting high-volume enterprise use.
  • Served as Scrum Master; drove regression and integration testing, stabilized releases.
  • Coordinated across product, dev, and support to deliver efficient, quality software.

Sr. QA Engineer

NICE (formerly inContact)
Sandy, UT
01.2016 - 01.2017
  • Wrote and executed traceable test cases; focused on UX, SSO, and database validations.
  • Contributed to QA process improvements and effective defect reporting.

Lead QA Engineer

MaritzCX
Lehi, UT
01.2015 - 01.2016
  • Built scalable QA processes for 12-person team; introduced reusable planning and reporting workflows.
  • Trained engineers on QA best practices and system-wide testing coverage.

Education

B.S. - Business Information Systems

Utah State University
Logan, UT
06-1997

Skills

  • Agile frameworks and methodologies
  • Quality assurance methodologies
  • Advanced Jira administration and Confluence use
  • Zephyr, TestRail, and SQL knowledge
  • XML and JSON data formats handling
  • Regression testing methodologies
  • Process governance and design strategies
  • Leadership in cross-functional teams
  • Stakeholder engagement skills
  • Communication effectiveness in teams
  • Coaching and mentoring practices
  • Documentation management techniques
  • Mapping business processes effectively
  • Analyzing workflows for efficiency
  • Solving complex problems effectively
  • Training employees for success
  • Managing performance evaluations
  • Onboarding new hires efficiently
  • Prioritizing tasks effectively
  • Managing customer relationships strategically
  • Process improvement

Certification

  • Certified ScrumMaster (CSM), Braintrust Consulting Group, 12/01/18
  • Management Essentials Certification, University of Utah, 05/01/25
  • PCQI Certification, Alchemy Academy, 12/01/19
  • HACCP Certified, USU Extension Program, 12/01/19

Accomplishments

  • Implemented Psychological safety standards
  • Agile Guru for the team
  • Consulted the management team on what and how to make improvements for a better team culture
  • Restructured the Risk Management development and Project Management structure

References

References available upon request.

Timeline

Process Owner / Team Manager, UFIS

University of Utah
01.2021 - 01.2025

IT Consultant / Project Manager

Turning Point Centers
01.2020 - 01.2021

Document Control Specialist

Chef Shamy Gourmet Butter
01.2019 - 12.2020

Sr. QA Engineer / Scrum Master

Vivint Smart Home
01.2017 - 01.2019

Sr. QA Engineer

NICE (formerly inContact)
01.2016 - 01.2017

Lead QA Engineer

MaritzCX
01.2015 - 01.2016

B.S. - Business Information Systems

Utah State University

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