Charisse Soeprasetyo
Watertown ,CT
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Front of House Coordinator
Withers Worldwide
New Haven , Ct
01.2025 - Current
- Coordinated client appointments to improve front desk operations.
- Provide exceptional customer service by anticipating needs and resolving issues.
- Managed visitor inquiries, directing them to appropriate staff to ensure effective service.
- Exhibited professionalism during client interactions in reception area consistently.
- Assisted with event planning and logistics for meetings and conferences, ensuring seamless execution.
- Implement procedures for effective handling of incoming calls and emails.
- Applied problem-solving skills to resolve client issues in challenging situations.
- Support facilities department with printer billing and expense entry into 3E and Excel.
- Perform administrative tasks such as filing documents, updating records and large printing jobs
Paraprofessional
Watertown School District
Watertown, CT
09.2022 - 01.2025
- Assisted students with special needs during lessons and activities.
- Supported students throughout academic instruction and assignments.
- Helped implement behavior management strategies for individual students.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
- Created and maintained positive relationships with students, parents, and colleagues.
- Contributed to a safe and inclusive learning environment for all students.
Hair Salon Manager
Great Clips For Hair
Plainfield, Illinois
01.2014 - 05.2021
- Managed daily operations of busy hair salon, ensuring smooth workflow and efficiency.
- Handled cash drawer, receipts and deposits on a daily basis
- Cultivated strong client relationships, resulting in increased repeat visits.
- Supervised and trained staff on salon procedures, improving overall service quality.
- Handled customer inquiries and resolved complaints promptly, maintaining high satisfaction levels.
- Developed targeted marketing strategies, attracting a steady influx of new clients.
- Ensured compliance with health and safety regulations, maintaining a safe environment.
- Implemented performance evaluations and feedback sessions to foster staff development.
- Tracked inventory of products and supplies, optimizing stock levels for operations.
- Prepared weekly schedules to ensure adequate floor coverage and adherence to fiscal guidelines.
- Interacted with diverse personalities to create a harmonious work environment.
- Entered payroll on a bi-weekly basis ensuring accuracy
Education
High School Diploma -
Lake Park High School
Roselle, IL 06-2005
Cosmetologist - Cosmetology
Technology Center of DuPage
Addison, IL 06-2005
Skills
- Client relationship management
- Customer service
- Microsoft Excel
- Problem solving
- Attention to detail
- Time management
- Multitasking
- Communication skills
- Interpersonal communication
- Customer engagement
Timeline
Front of House Coordinator
Withers Worldwide
01.2025 - Current
Paraprofessional
Watertown School District
09.2022 - 01.2025
Hair Salon Manager
Great Clips For Hair
01.2014 - 05.2021
High School Diploma -
Lake Park High School
Cosmetologist - Cosmetology
Technology Center of DuPage