Gardening
Hi, I’m
Charisse Willings
Maplewood,NJ
“Well-behaved women rarely make history"
Laurel Thatcher Ulrich
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
9
years of professional experience
1
Certification
Work History
LovisaNew York
Regional Manager - Lovisa
11.2023 - 12.2023
Job overview
- Oversaw 7 high volume locations: Staten Island, Brooklyn, Bronx, two in Queens, Suffolk county and Nassau County
- Hired and onboarded talent for all locations
- Oversaw and analyzed budgets, profit losses and gains
- Physically supported all locations with inventory management.
European Wax CenterBridgewater, NJ
Multi Unit Store Manager - European Wax Center
03.2023 - 10.2023
Job overview
- Successfully sold commission based wax packages to meet store goals
- Completed monthly inventory orders for both retail and wax professional supplies
- Managed staff of 15 including 11 wax specialists and 4 front desk sales representatives
- Held bi-weekly review meetings and in moment coaching to all staff
- Versed in Zenoti; Completed scheduling and client appointment adjustments as needed, issued payment plans, collected past due payments, profile merging, and all other client profile handling
- Maintained a clean, sanitary, and hazard free workplace
- Conducted hiring interviews and oversaw talent onboarding and training
- Restaffed three different locations to boost productivity and sales
- Completed hiring, payroll and onboarding for multiple centers.
MAC Cosmetics
Retail Manager - MAC Cosmetics
12.2021 - 03.2023
Job overview
- Organized inventory, events, held weekly review meetings and coordinated with other departments for daily sales needs and collaborations.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Led team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic in store.
Atelier Beauté ChanelNew York, NY
Guest Experience Coordinator
11.2018 - 10.2020
Job overview
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in processes for improved efficiency and reduced wait times.
- Coordinated special events, ensuring all details were executed flawlessly for memorable experiences.
- Trained new team members on standard operating procedures, elevating overall service quality across the department.
- Maintained a clean and organized reception area to create a welcoming atmosphere for guests upon arrival.
- Developed strong relationships with repeat customers, fostering loyalty and positive word-of-mouth referrals.
Theatrical Rights Worldwide
Manager of Amateur Licensing - Theatrical Rights Worldwide
11.2014 - 06.2016
Job overview
- Lead a team of three in processing applications and distribution on amateur musical productions.
- Contract management and negotiations
- Vetted and assessed new musical prospects for catalogue
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Stony Brook UniversityStony Brook, NY
Bachelor of Arts: Theatre Arts
05.2009
Skills
- Operational management
- Sales and marketing strategies
- Order Management
- Business development and planning
- Goals and performance
- Human Resources Management
- Asset Control
- Staff Management
- Contract Management
- Team Building Practices
- Training and coaching
- Attention to Detail
Certification
Hospitality and Tourism Industry Essentials - Johnathan M Tisch Center of Hospitality; NYU
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefitsPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home option401k matchInterests
Acting
Modeling
Film Production
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Regional Manager - Lovisa
Lovisa
11.2023 - 12.2023
Multi Unit Store Manager - European Wax Center
European Wax Center
03.2023 - 10.2023
Retail Manager - MAC Cosmetics
MAC Cosmetics
12.2021 - 03.2023
Guest Experience Coordinator
Atelier Beauté Chanel
11.2018 - 10.2020
Manager of Amateur Licensing - Theatrical Rights Worldwide
Theatrical Rights Worldwide
11.2014 - 06.2016
Stony Brook University
Bachelor of Arts: Theatre Arts