Charita Easter

Coordinated nurse scheduling and patient visits for home infusion services across multiple clinical disciplines

• Interpreted physician orders to align patient treatment schedules with clinical requirements

• Ensured appropriate staffing coverage based on patient acuity, geographic location, and clinician availability

• Communicated with patients, nurses, and nursing agencies to confirm visit schedules and resolve conflicts

• Served as primary point of contact for complex scheduling and coverage challenges

• Collaborated with management to address staffing shortages and escalation cases

• Generated scheduling reports to track coverage gaps and task completion

• Maintained confidentiality of PHI in compliance with HIPAA regulations

• Facilitated patient concerns and ensured timely service delivery

• Provided workflow guidance and informal leadership support to peers

Leadership Impact: Frequently relied upon by management and nursing agencies to resolve patient care coordination issues and staffing barriers.

• Facilitated effective communication between long-term care facilities and pharmacists.
• Oversaw high-volume prescription clarification processes, ensuring accuracy and efficiency in handling 150+ requests daily.
• Addressed discrepancies to ensure timely medication delivery.
• Ensured meticulous accuracy in documentation and communication processes.
• Facilitated workflow training sessions and acted as an escalation resource for complex issues.

• Led team in achieving operational excellence through improved inventory management and streamlined processes.
• Trained and mentored staff, fostering a collaborative environment to enhance productivity and service quality.
• Developed and implemented strategies to optimize customer experience, resulting in increased satisfaction scores.
• Analyzed sales data to identify trends, informing merchandising decisions and promotional strategies.
• Oversaw training programs for new hires, enhancing onboarding efficiency and employee retention rates.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Analyzed sales data to identify trends and adjust inventory orders accordingly.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Facilitated team-building activities, enhancing team cohesion and morale.