Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Charity Anderson

Springfield,TN

Summary

With 46 years of experience, I possess a wealth of diverse skills that have rendered me highly knowledgeable in various areas. Eager to showcase my expertise and contribute to a new role.

Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.

Overview

12
12
years of professional experience

Work History

Jail Corporal – Correction Officer 2

Davidson County Sheriff Office
10.2023 - Current
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Deputy Sheriff / Field Training Officer/Jail Corporal for the Detention Facility

Robertson County Sheriff Office
07.2019 - 09.2023
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Enhanced public trust by providing professional and compassionate assistance during emergencies.
  • Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
  • Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Conducted searches of individuals, vehicles and premises.
  • Handled citation and traffic violation paperwork.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Observed jail and inmate activity to maintain order and safety.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Improved community safety by conducting routine patrols and responding to emergency calls promptly.
  • Contributed to department initiatives focused on improving policies, procedures, equipment usage, or overall performance standards within the organization.
  • Developed strong relationships with community leaders, fostering open communication channels for addressing concerns collaboratively.
  • Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
  • Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents.
  • Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
  • Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
  • Managed crime scenes meticulously, preserving vital evidence for forensic analysis and case resolutions.
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Utilized advanced technology tools for efficient information gathering during investigations and daily operations.
  • Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
  • Conducted thorough investigations that led to the successful prosecution of numerous offenders.
  • Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Checked vehicle equipment for proper functioning prior to use.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Obtained information from arrested subjects to conduct debriefings.
  • Negotiated peaceful resolutions during conflict situations, minimizing need for force and reducing community tensions.
  • Enhanced team morale and cohesion through effective leadership and communication, leading to improved department performance.
  • Facilitated inter-departmental training sessions, sharing best practices and enhancing collaborative efforts.
  • Administered first aid and emergency assistance at accident scenes, saving lives and stabilizing victims until medical teams arrived.
  • Streamlined report writing procedures, resulting in more accurate and timely documentation of incidents.
  • Conducted detailed interviews with victims, witnesses, and suspects, gathering crucial information for case investigations.
  • Investigated numerous cases, leading to successful resolution of various criminal activities.
  • Reviewed and updated departmental policies, aligning procedures with current legal standards and best practices.
  • Enhanced community safety by conducting routine patrols in high-risk areas.
  • Conducted surveillance operations, gathering intelligence that led to disruption of illegal activities.
  • Coordinated with local law enforcement agencies for joint operations, enhancing overall operational efficiency.
  • Managed evidence collection and preservation, contributing to high integrity of investigative processes.
  • Oversaw inmate transport to court hearings, maintaining strict security protocols to prevent escape attempts.
  • Implemented training programs for new deputies, significantly improving their readiness and performance on job.
  • Improved public trust with community policing initiatives, fostering positive relationships between sheriff's department and local residents.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed customized lesson plans tailored to individual learning needs while adhering to overall curriculum requirements set forth by the department administration.
  • Maintained accurate records of each officer''s progress throughout their training program, facilitating timely completion of required milestones for graduation from probationary status.
  • Served as a positive role model for new officers, demonstrating professionalism, integrity, and commitment to public service at all times.
  • Conducted regular assessments to gauge trainee competence in critical skills, adjusting training plans as needed to address gaps in knowledge or ability.
  • Facilitated effective communication between trainees and senior staff for increased collaboration and teamwork in the field.
  • Ensured proper documentation of all training activities to maintain compliance with department guidelines and accreditation standards.
  • Strengthened professional relationships within the department by participating in community engagement events alongside other officers and supervisors.
  • Collaborated with fellow Field Training Officers to develop innovative teaching methods that resonated with diverse learning styles among trainees.
  • Promoted positive interactions between trainees and experienced officers in order to foster a strong sense of camaraderie and teamwork throughout the department.
  • Mentored new officers throughout their probationary period, offering guidance on best practices for successful career advancement within the department.
  • Provided ongoing feedback to trainees regarding their progress, identifying areas for improvement and recommending strategies for success.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Adjusted instructional strategies according to student needs and understanding of material.
  • Identified training needs and planned classes accordingly.
  • Acted as training subject matter expert and provided extensive technical support to different departments.
  • Developed and implemented effective lesson plans to cover necessary material.
  • Provided coaching and mentoring to employees.
  • Supported career advancement for employees through personalized coaching and mentoring sessions.
  • Developed strong relationships with department managers to align training initiatives with business goals and priorities.
  • Maintained accurate records of all completed trainings, ensuring compliance with industry regulations and standards.
  • Optimized resource allocation for each training session based on participant needs analysis.
  • Facilitated virtual, in-person and blended learning sessions.
  • Collaborated with subject matter experts to develop relevant training materials that addressed specific organizational challenges.
  • Designed and delivered web-based, self-directed learning materials.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
  • Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles with comprehensive orientation sessions.
  • Verified safety and security of inmates within institution through consistent and continuous onsite monitoring.
  • Maintained high level of awareness and reported suspicious activity.
  • Made travel arrangements for prisoner transport to court and other locations.
  • Continually updated personal knowledge base regarding industry trends, innovations in law enforcement tactics, and relevant legal developments to provide the most current information during training sessions.
  • Escorted and transported inmates to court and other required appointments.
  • Supported fellow Field Training Officers during periods of high workload or staffing shortages, ensuring continuity of quality education across all cohorts of trainees.
  • Revised inmate handbook, policies and procedures.
  • Provided constructive feedback on department policies and procedures, contributing to ongoing improvement initiatives within the Field Training Officer program.
  • Assisted department administrators in refining selection criteria for prospective Field Training Officers, helping to maintain a high caliber of instructional staff within the program.
  • Streamlined departmental operations by conducting thorough evaluations of policies, procedures, and equipment usage.
  • Increased employee retention rates by implementing ongoing professional development opportunities.

Verification Specialist

Amsurg Envison Healthcare
02.2019 - 03.2019
  • Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
  • Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Assisted clients in meeting compliance requirements by providing accurate and timely verification results.
  • Maintained a high level of professionalism when interacting with external parties during the verification process.
  • Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results to clients.
  • Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
  • Maintained accurate records of all verifications performed, ensuring easy access and retrieval when required by audit or management review.
  • Enhanced data accuracy by meticulously reviewing and verifying information from various sources.

Human Resource Specialist/Generalist and DER (Designated Employer Representative)

Mid-Cumberland Human Resource Agency - Transportation Department
06.2013 - 01.2019
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Devised and implemented processes and procedures to streamline operations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided valuable input resulting in new opportunities for growth and development.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

GED -

Workforce Essentials
Springfield, Tn.

Some College - Nursing

Vol State
Gallatin, Tn.

Skills

  • Train new hires for the detention facility
  • Strong communication skills and people skills
  • Able to critically think in a matter of seconds
  • Attention to detail with surrounding and report writing
  • Dealing with the public in a high stress environment
  • Able to multitask and complete tasks in a timely manner
  • Supervised over 24 employees
  • Maintaining accurate records of drivers’ profiles, training, DOT physicals, drug and alcohol screening, onboarding, and terminations
  • Supervised over 160 employees in 13 counties in Middle Tennessee
  • Over 800 training hours for myself
  • Excellent customer service and communication
  • Strong organization, communication and interpersonal skills
  • Ability to make logical decisions within established policies and procedures
  • Assist with submission of bills and required documentation
  • Perform routine administrative duties including preparation of correspondence and memos
  • Able to negotiate and stay calm in high stress situations
  • Team worker and great listener
  • Knowledge of CPT-10 Codes / Medical Terminology / Nextgen/Availilty/1500/ USB
  • Knowledge of social services agency’s rules and regulations
  • Knowledge of current state and local laws and regulations
  • Knowledge of current regulations pertaining to elderly and physically challenged clients
  • Knowledge of modern accounting practices
  • Interact effectively with the public, clients and co-workers
  • Proficient in MS Office products – Office 365/Excel/Word/Outlook/Share point/Power point
  • Drug and Alcohol Employer Representative - Certified by First Advantage
  • Emergency Care and Safety Instructor - Certified by Emergency Care & Safety Institute
  • Work coordination
  • Report writing
  • Strategic planning
  • Innovation and creativity

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Jail Corporal – Correction Officer 2

Davidson County Sheriff Office
10.2023 - Current

Deputy Sheriff / Field Training Officer/Jail Corporal for the Detention Facility

Robertson County Sheriff Office
07.2019 - 09.2023

Verification Specialist

Amsurg Envison Healthcare
02.2019 - 03.2019

Human Resource Specialist/Generalist and DER (Designated Employer Representative)

Mid-Cumberland Human Resource Agency - Transportation Department
06.2013 - 01.2019

Some College - Nursing

Vol State

GED -

Workforce Essentials

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Charity Anderson