CHARITY BETTY
Pocatello,ID
Summary
I am is a versatile and ambitious professional with a diverse background in assistant, management, and scheduling of highly promoted projects. I have developed a skill set that spans across industries including sales and customer Service and Marketing. I have strong organizational and communication skills. I am equipped to excel in roles that require attention to detail, customer service and the ability to coordinate complex projects.
Overview
31
31
years of professional experience
Work History
Senior Executive Sales Representative
Idaho Wireless Corporation
10.2009 - 12.2023
- Negotiated contracts with key clients, securing favorable terms that contributed to company profitability.
- Delivered comprehensive presentations showcasing product features and benefits, captivating audiences and driving increased sales volume.
- Identified areas of opportunity within existing client accounts, upselling products or services as appropriate to drive additional revenue generation.
- Achieved exceptional customer satisfaction rates by proactively addressing concerns or complaints promptly and professionally.
- Secured long-term contracts with key clients, ensuring a stable revenue stream for the company.
- Served customers with knowledgeable and friendly support.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Quoted prices, credit terms and other bid specifications.
- Developed, maintained and utilized diverse client base.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Customer Service Representative
Northwest Title Loans
Pocatello, ID
06.2007 - 05.2008
- Assisted customers with a wide-range of title loan questions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted in collection process of past due accounts and maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism while finding satisfactory resolutions for both customers and the company alike under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, addressing customer concerns, demonstrating empathy, and resolving problems leading to higher retention rates and positive feedback from clients.
Regional-National Sales/Traffic Assistant
KPVI Channel
08.1995 - 06.2006
- Negotiate, schedule, traffic and maintain all aspects sales.
- Established strong relationships with key clients, resulting in increased customer retention and loyalty.
- Streamlined internal processes for more efficient customer management and improved response times.
- Implemented data-driven decision-making processes for improved forecasting accuracy and strategic planning purposes.
- Fostered a positive work environment that encouraged collaboration among team members, resulting in improved overall performance.
Member Service Representative
FMC Credit Union
01.1993 - 01.1995
- Greeted members as they entered Credit Union -Daily teller duties -Open new accounts (checking, savings, CD's) -Responsible for posting daily member check withdrawals -Posted and verified weekly computer modem transfers (payroll, loan payments)
Education
Legal Secretary Certificate -
Idaho State University School of Applied Technology
1991
High School Diploma -
Pocatello High School
1987
Skills
- Ability to negotiate and empathize with customers
- Well versed in Microsoft Office / Google and MS Word/Excel
- Years of Speaker and Sales Presentations
- Manage & Promote Special Executive Events
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Executive Sales Representative
Idaho Wireless Corporation
10.2009 - 12.2023
Customer Service Representative
Northwest Title Loans
06.2007 - 05.2008
Regional-National Sales/Traffic Assistant
KPVI Channel
08.1995 - 06.2006
Member Service Representative
FMC Credit Union
01.1993 - 01.1995
Legal Secretary Certificate -
Idaho State University School of Applied Technology
High School Diploma -
Pocatello High School
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