Charity Estheimer
Madison,Indiana
Summary
Detail-oriented professional with expertise in office management and client engagement. Proven ability to enhance operational workflows and maintain accurate records. Committed to delivering exceptional patient care and customer service.
Overview
17
17
years of professional experience
Work History
Licensed Health & Life Insurance Agent
Estheimer Insurance Agency
Madison, Indiana
07.2025 - Current
- Engaged with clients to assess needs and recommend optimal policies.
- Provided policy guidance to enhance asset protection strategies.
- Maintained comprehensive records of client information, including policies and payment histories.
Hospital Attendant
Madison State Hospital
Madison, Indiana
01.2023 - Current
- Promptly addressed requests from nurses and doctors concerning patient care needs.
- Accurately documented patient information in electronic medical records system.
- Ensured patient rooms remained stocked with supplies and equipment functioned properly.
Office Manager
Estheimer Insurance Agency
Madison, Indiana
07.2020 - 12.2023
- Managed phone calls and emails to ensure timely responses and efficient communication.
- Coordinated mail routing and courier services to enhance operational workflow.
- Maintained office organization, supporting efficiency and professionalism across all tasks.
- Assisted customers with inquiries to boost satisfaction and resolve issues promptly.
Office Manager
Lifespring Mental Health
Madison, Indiana
01.2009 - 10.2017
- Developed and implemented office procedures that enhanced administrative efficiency.
- Communicated with vendors to arrange services and resolve issues in a timely manner.
- Managed phone calls, emails, mail routing, and courier service coordination.
- Verified patient insurance information for accurate billing and claims processing.
- Informed patients about insurance benefits and verification status.
- Confirmed proper insurance coverage for patients before scheduling procedures or appointments.
Education
Health, Life, Accident Agent - Insurance
Indiana Department Of Insurance
07-2025
Some College (No Degree) - Business Administration And Management
Ivy Tech Community College of Indiana
Madison, INSkills
- Office management
- Customer service
- Insurance analysis
- Client relationship management
- Data entry accuracy
References
References available upon request.
Timeline
Licensed Health & Life Insurance Agent
Estheimer Insurance Agency
07.2025 - Current
Hospital Attendant
Madison State Hospital
01.2023 - Current
Office Manager
Estheimer Insurance Agency
07.2020 - 12.2023
Office Manager
Lifespring Mental Health
01.2009 - 10.2017
Health, Life, Accident Agent - Insurance
Indiana Department Of Insurance
Some College (No Degree) - Business Administration And Management
Ivy Tech Community College of Indiana
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