Charity Garven
Harriman,TN
Summary
Over 20 years as an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Remote Customer Service/Logistics Specialist
FerrellGas Propane
11.2018 - Current
- Customer service and phone sales
- Answer phone lines on call queue from current and prospective customers, enter new accounts, place orders
- Identify opportunities to upsell to existing customers
- Apply payments, unapplied credits, establish payment terms, billing/collections
- Routed and scheduled services with service technicians and bulk delivery drivers
- Utilize Salesforce, Smartsheet, Outlook, Teams, InContact, PeopleSoft, LNOS, and additional software/applications.
Onsite Forensic Technician
Tomo Drug Testing
04.2016 - 10.2018
- Facilitated the collection, processing and shipping of specimens
- Collected specimens from clients for probation/parole, Drug Court Administration, schools, and companies
- Followed departmental policies to correctly identify the client before any specimen is obtained
- Properly labeled and documented the specimens and prepared them for shipment
- Demonstrated customer service and compassion when interacting with clients
- DOT Certified.
Senior Equipment Sales Manager
Worldwide Recycling Equipment Sales, LLC
09.2005 - 08.2015
- Lead company in sales for seven years
- Performed equipment inspections before and after a purchase or sale
- Supervised sales staff along with equipment installations and projects
- Traveled for inspections and trade shows
- Researched equipment for specifications, details, and operational functions
- Negotiated and purchased equipment and equipment parts
- Interacted with domestic and foreign buyers and sellers
- Prepared contracts, bids, invoices, and shipping documents for domestic and international sales
- Generated detailed record keeping
- Launched new product line – Worldwide Sorting Systems.
Equipment Sales Representative
TransWorld Equipment Sales, LLC
10.2001 - 01.2004
- Expanded equipment sales into the international market
- Researched equipment for specifications details, and operational functions
- Generated detailed record keeping
- Prepared contracts and invoices
- Interacted with domestic and foreign buyers
- Conducted cold calling to prospective customers to generate sales.
Accounts Payable Clerk/Administrative Assistant
Grand Casino Tunica
01.1998 - 01.2000
- Invoices/Expense reports/Payment transactions
- Journal entries & general ledger along with end of the month report
- Payroll, purchasing, inventory control and everyday operations of Willows Sporting Clays
- Monthly budget reviews with corporate office.
Education
64 College Credits emphasizing Criminal Justice -
Moberly Area Community College
Skills
- Route Optimization
- Order Preparation
- Demand forecasting
- Customer Service
- Client Relations
- Contract Negotiation
References
REFERENCES AVAILABLE UPON REQUEST.
Timeline
Remote Customer Service/Logistics Specialist
FerrellGas Propane
11.2018 - Current
Onsite Forensic Technician
Tomo Drug Testing
04.2016 - 10.2018
Senior Equipment Sales Manager
Worldwide Recycling Equipment Sales, LLC
09.2005 - 08.2015
Equipment Sales Representative
TransWorld Equipment Sales, LLC
10.2001 - 01.2004
Accounts Payable Clerk/Administrative Assistant
Grand Casino Tunica
01.1998 - 01.2000
64 College Credits emphasizing Criminal Justice -
Moberly Area Community College
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