Charity Hatcher
Morrow,Georgia
Summary
I am a dedicated and driven professional who consistently goes above and beyond to achieve exceptional results, demonstrating a strong work ethic in every task I undertake. My commitment to excellence, combined with my ability to adapt and learn quickly, ensures that I always deliver high-quality outcomes, regardless of the challenges I face.
Overview
6
6
years of professional experience
Work History
Project Assistant - Remote
Sitel
Morrow, GA
12.2021 - 02.2024
- Responding to inquiries: Handle incoming customer requests via phone, email, chat, or social media, ensuring timely and accurate responses.
- Providing Information: Educate customers about products, services, or policies and assist in resolving their queries effectively.
- Troubleshooting: Identify and resolve customer issues related to products or services, working to troubleshoot problems and provide solutions.
- Escalation: Recognize when an issue requires escalation to a supervisor or a different department, and ensure a smooth transition for the customer.
- Processing orders, along with returns and exchanges, record keeping, feedback collection, staying informed, training participation, etc.
Teller
FSNB
Hampton, GA
10.2019 - 03.2020
- Processing deposits and withdrawals: Accept cash and checks for deposits, process withdrawals, and verify customer identification.
- Opening and closing accounts: Assist customers in opening new accounts (checking, savings, etc.) And closing existing accounts as needed.
- Providing Information: Offer information about account features, fees, and potential banking solutions based on customer needs.
- Ensuring Accuracy: Verify that all transactions are performed accurately and comply with bank policies and procedures.
- Promoting bank products, referral handling, ensuring security, adhering to policies, maintaining accurate records, etc.
CSA
Lowes Home Improvment
Griffin, GA
01.2018 - 08.2019
- Greeting Customers: Welcome customers warmly as they enter the store and assist them with their needs throughout their shopping experience.
- Answering Inquiries: Address customer questions about products, services, promotions, and store policies, providing helpful and accurate information.
- Product Knowledge: Maintain a thorough understanding of product features, benefits, and pricing to effectively assist customers.
- Cash Handling: Operate cash registers, processing sales transactions accurately, including cash, credit cards, and gift cards.
- Building customer relationships, feedback collection, working as a team with co-workers, training new employees, adherence to procedures, etc.
Education
High School Diploma -
Mundy's Mill High School
Jonesboro, GA05-2016
Skills
- Verbal and written communication
- Active Listening
- Time Management
- Goal Setting
- Teamwork
- Flexibility and adaptability
- Technical proficiency
- Problem solving abilities
Timeline
Project Assistant - Remote
Sitel
12.2021 - 02.2024
Teller
FSNB
10.2019 - 03.2020
CSA
Lowes Home Improvment
01.2018 - 08.2019
High School Diploma -
Mundy's Mill High School
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