Kathleen Harper
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
At-home Customer Service Agent
SITEL
09.2020 - 07.2021
- Assisted customers with banking concerns and account-related questions
- Utilized computer systems to navigate and resolve customer issues
- Maintained high accuracy in data entry and documentation.
At-home Customer Service Representative
ALORICA
06.2020 - 08.2020
- Received inbound calls and assist customers with placing orders
- Entered customer information and order details accurately into the system
- Worked independently to manage call volume and customer satisfaction.
Restaurant Manager
CONTEMPORARY CUISINE
05.1998 - 01.2000
- Scheduled staff hours and assigned duties
- Established standards for personnel performance and customer service
- Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Investigated and resolved complaints regarding food quality and service.
Laboratory Technician
ENVIRONMENTAL ANALYTICAL SOLUTIONS, INC.
04.1992 - 05.1998
- Managed sample data entry and documentation for metals analyses
- Performed sample management duties with high attention to detail
- Wrote and updated SOPs, ensuring accurate data recording and reporting.
Assistant Manager
THE LIMITED
06.1989 - 04.1992
- Executed daily operations of the store which included in-store displays, merchandising of clothing and accessories as well as maintaining a high level of customer service
- Responsible for hiring personnel, employee orientations, and evaluations.
Education
Bachelor of Arts - Fashion Merchandising
Louisiana Tech University
Ruston05.1989
Skills
- Technical Proficiency: Familiar with relevant software tools and online platforms
- Team player with a positive and professional demeanor
- Ability to work independently and meet deadlines
- Excellent organizational and time management skills
- Attention to Detail
Timeline
At-home Customer Service Agent
SITEL
09.2020 - 07.2021
At-home Customer Service Representative
ALORICA
06.2020 - 08.2020
Restaurant Manager
CONTEMPORARY CUISINE
05.1998 - 01.2000
Laboratory Technician
ENVIRONMENTAL ANALYTICAL SOLUTIONS, INC.
04.1992 - 05.1998
Assistant Manager
THE LIMITED
06.1989 - 04.1992
Bachelor of Arts - Fashion Merchandising
Louisiana Tech University
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