Olivia Brewer
Columbus
Summary
A highly dedicated and people-focused professional with a background in customer service and online learning environments, seeking to contribute my skills in engagement, communication, and support.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
The Maize Ohio
09.2022 - Current
- Delivered exceptional service to customers, addressing questions and resolving issues in a timely and efficient manner
- Provided direct, proactive support to customers, helping them navigate the environment and access resources
- Managed multiple tasks simultaneously while maintaining a high level of customer satisfaction and professionalism
- Fostered positive relationships with staff and administrators, working to improve engagement, motivation, and outcomes
- Worked with diverse populations, demonstrating strong communication and problem-solving skills
- Collaborated with various areas across the business to ensure success and seamless communication
House Painter
Self
04.2021 - 02.2023
- Collaborated with clients to ensure that their vision and requests were fully realized
- Exercised precision and caution, resulting in expert work
- Worked well both independently and in a team environment, depending on the size of the project
- Kept accurate inventory levels
- Maintained client records and information, as well as invoicing and payment collection
Education
Bachelor of Science - Applied Communication
Ohio University, Scripts College of Communication
01.2024
Skills
- Support: Strong experience assisting with navigating online tools, resources, and technologies to support success
- Virtual Engagement: Comfortable using online platforms such as Teams and Zoom to host workshops, proctor exams, and provide remote coaching
- Communication: Outstanding verbal and written communication skills with a focus on clarity, active listening, and problem-solving
- Collaboration: Ability to work well in team environments and build strong working relationships
- Organizational Skills: Strong ability to prioritize and manage multiple tasks with competing deadlines, maintaining accurate documentation and reports
- Diversity & Inclusion: Ongoing commitment to promoting diversity, equity, and inclusion and fostering an inclusive, respectful environment for all
- Technology Proficiency: Skilled in using learning management systems, CRM systems, Microsoft Office Suite, Zoom, and other relevant software
- Problem-Solving: Ability to anticipate and respond to needs, resolve issues related to online environments, and provide actionable solutions
Professional Development
- Diversity, Equity, and Inclusion Training
- Public Speaking Courses
Timeline
Customer Service Representative
The Maize Ohio
09.2022 - Current
House Painter
Self
04.2021 - 02.2023
Bachelor of Science - Applied Communication
Ohio University, Scripts College of Communication
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