Charity Henry

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

• Inspected products before packaging to avoid shipping defective or damaged goods to customers.
• Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
• Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
• Packed, weighed and shipped items per customer specifications.
• Learned and followed warehouse safety protocols to prevent injuries and accidents.
• Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
• Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
• Increased order accuracy by meticulously following picking lists and double-checking packed items.

Customer service

• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Scheduled customer appointments and rearranged individual time slots to meet demand.