CHARITY IRELAND
Fresno,CA
Summary
Client support professional with experience in caregiving, classroom assistance, and front desk reception. Provides clear communication, careful record keeping, and scheduling support. Delivers calm, compassionate service that supports smooth daily operations.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Paraeducator, Special Education
Rohealth LLC
Sacramento, California
05.2024 - Current
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Provided one-on-one support for reading, writing, and math tasks.
- Assisted teachers with IEP accommodations and daily lesson activities.
- Supported special education students in Ro Health school-based classrooms.
- Prepared classroom materials and organized learning stations for instruction.
- Prepared and organized classroom resources for effective instruction. and resources to facilitate an effective learning environment.
- Reinforced positive behavior using school routines and support plans.
- Documented student progress and shared observations with teaching staff.
- Supervised students during lunch, recess, and hallway movement.
Behavior Support Specialist
Kadiant LLC
Roseville, California
08.2024 - 07.2025
- Supported clients with behavior intervention plans in Kadiant family-centered programs.
- Implemented reinforcement strategies during one-on-one behavioral support sessions.
- Redirected challenging behaviors using approved de-escalation and safety techniques.
- Followed ABA procedures and maintained consistency across home and clinic settings.
- Collected session data and documented behavior patterns for clinical review.
- Prepared session materials and organized behavior support records for Kadiant services.
Teachers Aide
Minnehaha Early Learning Center
Vancouver, Washington
03.2023 - 10.2024
- Collaborated with teachers to identify and support students with special needs, fostering an inclusive learning environment.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Assisted lead teacher in preparing daily lesson materials and organizing activity setup to enhance student engagement.
- Supervised children during playtime, meals, and transitions to ensure safety and promote positive interactions.
- Created inviting learning environments by setting up supplies, toys, and managing cleanup tasks.
- Supported classroom routines in Minnehaha Early Learning Center early childhood rooms.
Caregiver
In-Home Support Services (IHSS)
02.2020 - 08.2024
- Provided one-on-one support, ensuring respectful, compassionate, and professional care for clients.
- Coordinate and keep track of daily activities, medical appointments, and medication routines to support continuity of care.
- Assisted with transportation to appointments and community activities, ensuring adherence to schedules for timely care.
- Communicate effectively regarding daily needs, routines, appointments, and changes in care.
- Support activities of daily living, including grooming, bathing, mobility, and household needs.
- Maintained organization while managing multiple responsibilities and adapting to changing priorities to support client needs.
Substitute Behavior Support Aide
Placer County Office of Education
03.2020
- Supported students individually and in group environments, effectively implementing educational and behavioral support plans to promote positive behavior.
- Assisted students with educational activities, facilitating progress toward individualized goals and fostering academic growth.
- Provided tailored support for daily living activities, enhancing student independence and self-sufficiency.
- Communicated professionally with staff to help maintain a safe, organized, and supportive environment.
Substitute Instructional Aide
Roseville City School District
11.2019 - 03.2020
- Provided one-on-one and group assistance while adapting communication to individual needs.
- Collaborated with school staff to create an organized and supportive learning environment.
- Assisted with educational activities, fostering reliability, patience, and strong interpersonal connections.
- Facilitated student engagement during classroom, community-based, field trips, and work-site activities.
Front Desk Receptionist/Spa Housekeeping Assistant
Massage Heights
Roseville, California
08.2017 - 07.2018
- Greeted spa guests and supported relaxing front desk check-in at Massage Heights.
- Answered phone calls and scheduled massage appointments using booking software.
- Confirmed member visits and explained service options and wellness packages.
- Processed payments and handled retail sales at the front desk.
- Updated client records and appointment notes in the system.
- Coordinated therapist schedules and managed daily reception flow to optimize guest service and operational efficiency.
- Resolved guest questions and maintained calm, welcoming service.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Prepared lobby area and organized front desk supplies, enhancing the overall guest experience and spa operations.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Prepared daily shift close reports and balanced the cash register to accurately reflect transactions.
- Tracked office supplies inventory levels, placed orders for replenishment, and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Restocked towels, lotions, and cleaning materials throughout the facility.
- Changed linens and refreshed room supplies for therapists and clients.
- Collected laundry to ensure fresh linens were available for spa services. and operated washing and drying equipment.
- Cleaned treatment rooms to support Massage Heights spa standards.
- Sanitized surfaces, equipment, and high-touch areas between guest services.
- Reported any maintenance issues or damages to the appropriate personnel.
Call Center Representative
Advance Center Technology Spring Leaf
Sacramento, California
01.2015 - 05.2015
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered inbound calls for Advance Center Technology Spring Leaf customers.
- Resolved billing questions using company call tracking system.
- Clarified product information and service policies to help customers make informed decisions.
- Verified customer details before updating account information.
- Routed technical issues to appropriate support teams to ensure timely resolution.
- Addressed customer complaints with calm, professional communication to improve overall satisfaction.
- Followed call scripts and service guidelines for every interaction.
Education
Massage Therapy Certificate -
National Holistic Institute
Sacramento, CA10-2017
College Coursework - Music
Fresno City College
Fresno, CA11-2012
High School Diploma -
Edison High School
Fresno, CA01-2012
Some College (No Degree) - Early Childhood Education
American River College
Sacramento, CASkills
- IEP Coordination
- ABA procedures
- Behavioral Supervision
- Instructional Support
- Data collection
- Documentation & Record Keeping
- Record keeping
- Organization & Time Management
- Administrative Support
- Patient & Compassionate Support
- Compassionate Client Support
- Client/Family Communication
- Problem Solving
- Team Collaboration
- Confidentiality & Professionalism
- Individualized Support
Certification
Patient Care Representative Certificate, Futuro Health | Add Completion Month/Year, Online certificate program providing foundational training related to healthcare administrative and patient service environments., Relevant Training:, Patient-centered communication, Healthcare professionalism, Patient service fundamentals, Healthcare administrative workflows, Confidentiality and privacy awareness, Communication with patients and healthcare teams
Timeline
Behavior Support Specialist
Kadiant LLC
08.2024 - 07.2025
Paraeducator, Special Education
Rohealth LLC
05.2024 - Current
Teachers Aide
Minnehaha Early Learning Center
03.2023 - 10.2024
Substitute Behavior Support Aide
Placer County Office of Education
03.2020
Caregiver
In-Home Support Services (IHSS)
02.2020 - 08.2024
Substitute Instructional Aide
Roseville City School District
11.2019 - 03.2020
Front Desk Receptionist/Spa Housekeeping Assistant
Massage Heights
08.2017 - 07.2018
Call Center Representative
Advance Center Technology Spring Leaf
01.2015 - 05.2015
Massage Therapy Certificate -
National Holistic Institute
College Coursework - Music
Fresno City College
High School Diploma -
Edison High School
Some College (No Degree) - Early Childhood Education
American River College